Customer Service Associate Application Guide

The application process will be customized for the role and location you’re applying for, but here are some of the steps you can expect:

• Profile creation
• Contact info and general questions
• CV/resume upload (optional)
• Screening questions
• Work-style assessment
• Virtual job simulation
• Technical assessment for tech positions

Please note, if you’re looking for a Customer Service Associate role in India, the application process differs, and you should begin your job search here.

Work Style Assessment

This assessment is focused on Amazon’s peculiar culture and Leadership Principles, and it typically takes 10 to 25 minutes to complete. In this assessment, we’ll ask you to choose the extent to which a statement represents your work style. For instance, we may ask you which of the two statements “I like things to be clearly structured,” or “I look forward to the opportunity to learn new things,” best describes you. Try not to overthink or spend too much time on any one question. We want to get to know the authentic you, as there are many types of successful people at Amazon.

Customer Service Job Simulation

This assessment asks you to complete virtual tasks related to the position and typically takes 20 minutes to an hour to complete. You’ll make decisions based on our Leadership Principles, complete activities critical to success at Amazon, and demonstrate your problem-solving, prioritization, and interpersonal skills.

• During your assessments, be in a quiet and comfortable place with no distractions.
• We recommend using a computer and headphones for your application. If you don’t have headphones, make sure you have functional speakers.
• Carefully read the instructions on every part of the application.
• Never close a window by using the red ‘X’ button in the top-right corner—you’ll have to start over. You’ll never need to close a window unless you’re instructed to.
• We require an electronic signature to complete your application. You’ll simply enter your full legal name and click ‘Submit.’ Don’t forget this step or your application will remain ‘Pending.’
• You won’t need to repeat the assessment section of the application if you’ve taken it in the last three months.

If your application is successful, we’ll reach out to you via email and let you know about the next steps.

This stage of the application process differs from region to region, but here are some steps our recruiters may invite you take:

• Language assessment—This is a written or oral test to assess your language and writing skills.
• Virtual recruitment session—This is an opportunity to learn more about the role and ask any questions you might have. In some regions this session is mandatory.
• Phone screening—In some countries our recruiters will conduct a phone screening. This is a brief, informal conversation to determine if you’re a good fit for the role. This is also a great opportunity for you to learn more about the role and what to expect.
• Internet speed test—If you’re applying for a remote role, our recruiters may conduct a speed test to ensure you meet the technical requirements.