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Customer Service

Our customer service team is the engine that drives our mission to be Earth’s most customer-centric company. Our team supports customers in 16 languages from more than 130 locations around the globe.

Our world-class customer relationship management systems and innovative self-service solutions are used by millions of customers each day on our websites, apps, and other digital products, such as Kindle, Echo, and Alexa.

Behind the scenes

  • Become a customer service associate

    You’ll be part of a team with a clear purpose: to prevent and solve customer issues.

Discover jobs in our featured locations

Browse by team

  • Customer Service Associates

    Our customer service associates are the public face of Amazon. We strive for better ways to provide support, solve problems, and interact with our global customers.

  • Customer Service Technology

    This team includes software engineers, solutions architects, UX designers, and product and program managers—all united by a passion for innovation.

  • Device, Digital, and Alexa Support

    This team supports users of Amazon’s devices and digital products through self-service solutions. You’ll work on the cutting edge of technology on product and service launches.

Employee spotlight

Customer Service Associate in India


Rachit is a customer service associate who works from home in Pune, India. “My team is supportive and we have very approachable managers who enhance my life. This is a very friendly environment.”

Customer Service Associate posing for the camera.


As a person with a disability, Priyank has always found it difficult to work in an environment where he needs to commute to an office and use public transportation. So, when the opportunity to join Amazon and work from home was offered, he was overjoyed.

Luisa, one of our customer service associates attending a call at her office.


Luisa has been a customer service associate supporting our Spanish-speaking customers since 2016. Reflecting on her career, she emphasizes the human touch she encountered throughout her hiring process. “At Amazon, speed isn’t the only priority; ensuring every interaction has a personal connection is paramount.”