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Hyderabad is the capital and largest city in Andhra Pradesh, India. Established in the 16th century, Hyderabad has been traditionally known for its pearl and diamond trading centers, but today it has evolved into a hub for IT services.
Culturally, Hyderabad is a mingling of North and South Indian...
Kindle, Fire, Alexa
Amazon entered the e-book hardware industry in 2007 with the release of the original Kindle reader. Today, Amazon is on the 6th generation of Kindle e-readers, and Kindle is the best-selling e-reader family in the world.
The teams that build the Kindle experience work in diverse business areas,...
Technology is at the heart of Amazon—building scalable solutions is how we improve Amazon for our customers. But making customers’ lives easier creates some of the world’s hardest technology challenges, and these puzzles don’t solve themselves.
So we are always on the...
Customer Service Team Lead, Amazon Virtual Contact Center & Military Spouse
“Being a military spouse can be sometimes a little isolating. I have a bond with my customers. I'm making a new friend every time I take a phone call.”
About six years ago, the Tierce family moved from central California to Joint Base Lewis-McChord in Washington state. Sabrina's husband, Joshua, is a U.S. Army medic. She was nervous about finding a job with some flexibility because her daughter is diabetic.
"If I got a phone call from the school saying her blood sugar is high or low, I'd have to put everything on hold and leave immediately," Tierce said. "That was hindering me from getting a job, until I saw an ad from Amazon about working from home. The customer service position involved taking phone calls that were routed to you personally. It was amazing that this was even a possibility."
Amazon's Virtual Contact Centers support customers around the globe who are using Amazon's websites, shopping apps, and digital products such as Kindle, Echo, and Alexa. Tierce is now a customer service team lead with Amazon, managing 18 customer service associates who also work from their homes in several states across the country.
In addition to being available to help her daughter if needed, Tierce enjoys other benefits of working from home for Amazon. "Being a military spouse can be sometimes a little isolating," Tierce added. "I have a bond with my customers. I'm making a new friend every time I take a phone call."
The greater value, she said, is the peace of mind her husband has because the family has a stable, secondary income. If they need to relocate for the military, she could work from home for Amazon in another state.
There is another advantage to her job. "My commute is about 15 paces," she joked. "The worst part of my day is if there's a Lego on the stairway because that's a rough commute to work."
We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.