Program Manager, AMXL

Job ID: 1406345 | Services LLC


Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Extra Large (AMXL) These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key Responsibilities
· Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
· Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
· Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
· Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
· Influence design and development of strategic processes
· Work with program managers and business leaders to communicate and impact critical business initiatives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
· Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
· Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
· Travel required 10-20% of the time; up to 40- 50% during peak and launches.
Position will be based in Southern California


· Bachelor’s degree and/or equivalent experience
· 3year+ s experience in the transportation industry working with Box truck / LTL/FTL carriers.
· 1+ years experience with transportation management systems.
· 3+ years of project/ program management.
· Proven analytical and ability to use data to manage metrics, drive improvements, and implement business cases.
· Intermediate to advanced Microsoft Excel skills


· Masters of Business Administration (MBA)
· Experience in distribution or transportation of high value large items/ heavy bulky products.
· Experience in Cross Dock Transportation Operations
· Demonstrated negotiation skills and management of third-party vendors/carriers.
· Understanding current logistical solutions and developing new products.
· Proven analytical and ability to use data to manage metrics, drive improvements, and implement business cases.
· Outstanding customer insight
· Ability to operate at both a strategic and operational level. Credible and impactful both with Senior Operational and Business Leaders as well as on the site floor associates.
· Strong communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during daily/weekly and leadership reviews.
· Ability to work in a fast-paced environment with proven ability to manage multiple, competing priorities simultaneously
· Proven business judgment to manage financials, manage operations and deliver cost & Customer Experience goals.

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