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Amazon Freight Operations Overview.
Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.
Customer Support lead Overview
Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Shipper support Lead.
The Customer support lead is a people leader in a fast paced, dynamic and customer obsessed business. He/she is able to engage, direct and support a team of shipper support specialists whose role it is to safely and efficiently transport customer shipments across the UK and Europe. The Shipper support lead is responsible for customer outcomes delivered via a virtual contact center environment.
A Shipper support lead is an experienced people leader who understands customer experience and operational management and can combine both into a world class customer offering.
The candidate should be customer obsessed! We are looking for candidates with experience in leading people in a customer contact environment, with experience in both inbound and outbound communication channels.
- Bachelor’s degree in a relevant discipline.
- Experience managing teams across different levels of expertise.
- Excel knowledge.
- Communication skills in other languages: German, French or Italian
- Experience in using SQL and databases in a business environment
- Experience identifying automation opportunities and managing change
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