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DLS Global Program Manager

Job ID: 1714372 | ADCI - Karnataka

DESCRIPTION


At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team.
We are currently hiring a Program Manager in our Benefits & Leave Services organization to partner in the development of new leave, disability, and accommodation programs and products. Our products and services are designed to support our rapidly growing employee population. Are you passionate about finding data-driven solutions to human problems? Do you find fulfillment in knowing your program helped a coworker through a difficult life event? Can you find the balance between compliance, innovation, efficiency, and compassion?

As a Program Manager, you will develop new programs and products designed to deliver leave services, improve the employee experience and address program gaps. Where programs or products already exist, you will focus on continuous improvement to identify areas of opportunity for expanded services. By driving out manual tasks, the position will focus on facilitating growth through scalability and sustainability and will keep pace with overall Amazon employee growth. With projections up to one million employees by 2020, the solutions need to focus on long term timelines while simplifying the customer experience. Success in this role depends on the ability to work in close partnership with internal and external stakeholder groups. Additionally, our department has a rapidly growing global scope, therefore this position will ensure the systems and processes support growth with the proper balance between compliance, innovation, efficiency, and compassion.

Key Responsibilities:
• Partner with program stakeholders to translate program requirements
• Draft FAQs, process documentation and other written work
• Oversee program implementation efforts; define and establish goals, supporting metrics, and success indicators
• Review, evaluate, and incorporate voice of the customer feedback into program development
• Partner with People Technology team and other Technology professionals to liaise BLS with HR Services’ initiatives
• Partner with other service providers such as Ops, Benefits, Legal, Payroll, HR to facilitate the systems roadmap
• Experiment with key program aspects to drive out manual tasks and duties
• Ability to travel as appropriate

BASIC QUALIFICATIONS

· 5+ years of experience in program or project management
· Experience defining program requirements and using data and metrics to determine improvements
· 5+ years of experience working cross functionally with tech and non-tech teams
· 5+ years of experience delivering cross functional projects
· Bachelor’s degree
· 5-8 years of program development, project management and change management experience with minimum 4-5 years’ experience in leading large scale transitions, program development, and IT Implementations
· Knowledge of program management lifecycle, project management tools, and Transition methodology
· Ability to translate customer pain points and leadership goals into program requirements
· Excellent written and verbal communication, interpersonal skills; high-quality document and report preparation
· Ability to build strong relationships and influence others while working in a cross-functional environment, preferably with senior members of the business
· Strong business and HR acumen, including strong problem-solving skills, critical and strategic thinking, and self-initiative
· Ability to independently analyze data from multiple sources, reconcile conflicting information, and present conclusions in a narrative format
· Proven expertise in business re-engineering/transformation using lean and six sigma methodologies
· Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
· Detail orientation with the ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
· Ability to diagnose problems, identify root causes, develop and drive appropriate solutions
· Ability to travel as appropriate

PREFERRED QUALIFICATIONS

• MBA in relevant field
• Experience applying Lean and/or Six Sigma techniques in a transactional work environment
• Experience with HRIS systems, such as HCM/ERP suites, time and attendance systems, payroll systems, etc.
• Proven expertise in business reengineering / transformation using lean and six sigma methodologies
• Experience with Salesforce and Kronos a plus
• Experience working in an organization with highly varied employee types (e.g., highly compensated knowledge workers, heavily manual labor, hourly customer service representatives)
• Experience working in an organization with a global span
• Experience with HR processes and programs (leave of absence or accommodations)
• Ability to translate customer pain points and leadership goals into program requirements
• Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
• Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
• Strong business and HR acumen, including strong problem solving skills, critical and strategic thinking, and self-initiative
• Ability to independently analyze data from multiple sources, reconcile conflicting information, and present conclusions in a narrative format
• Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Ability to diagnose problems, identify root causes, develop and drive appropriate solutions
• Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Ability to diagnose problems, identify root causes, develop and drive appropriate solutions


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us