Operations Manager - Northwest Italy

Job ID: 918837 | Amazon Italia Transport Srl

DESCRIPTION

We are Amazon; we pioneer.
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

That’s why we’re seeking an organised Operations Manager, to join our wider Amazon Logistics team. You will be responsible for the day to day management at one of our locations across Italy.

Your responsibilities:

You will be responsible for leading a team of Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers. Therefore, a major element of your day-to-day responsibilities will be proactively managing external agency relationships, alongside overall site performance.

Working in a highly collaborative environment, you will oversee operations and delivery, focusing on successful order fulfillment to continuously delight our valued Amazon customers. Moreover, you will work on meeting KPIs such as delivery on time, first time delivery success and enhancing customer service. You will also lead meetings, assign work as well as communicate with internal and external suppliers.

In the day-to-day responsibilities of your role, you’ll support the implementation of new systems and processes. Moreover, as you build your understanding of Amazon’s Logistics and business protocols, you’ll study and analyse workflows. This will enable you to design meaningful, impactful solutions, while mapping business requirements.

While you achieve the above, you’ll continuously utilise software and hardware tools to ensure optimum operational performance. Regarding the teams you work with, you’ll ensure all employees under your management have the proper tools they need to perform their job roles. Finally, you’ll communicate daily metrics, while reporting any exceptions to other Operations departments, and even wider Amazonian teams as and when required.

Basic qualifications:


· Bachelor's Degree or equivalent qualification,
· You are fluent in Italian and English
· You can manage a fast-paced, motivated team: you already have experience in leading and defining projects, collecting requirements, designing process solutions,
· Practical mindset: you’re able to find practical and simple solutions to complex problems, without sacrificing any quality or core functionality,
· You can drive improvements while demonstrating strong analytical skills: you’ll utilise exceptional problem-solving, and communication skills to influence process change,
· You’re a great communicator: you’re confident when communicating, especially with varying levels of seniority, within a large organisation,
· Excellent customer service skills and interpersonal skills,
· You’re an agile, forward-thinking innovator: you’re able to thrive with your team, even as you manage occasional ambiguity and/or conflicting priorities and demands,
· Flexibility: you commit the time required to get the job done properly, and you’re willing, and able to carry out flexible schedules and shifts,
· You’re able to objectively step back from situations to look at the bigger picture, while maintaining your meticulous attention-to-detail.

BASIC QUALIFICATIONS


· Bachelor's Degree or equivalent qualification,
· You are fluent in Italian and English
· You can manage a fast-paced, motivated team: you already have experience in leading and defining projects, collecting requirements, designing process solutions,
· Practical mindset: you’re able to find practical and simple solutions to complex problems, without sacrificing any quality or core functionality,
· You can drive improvements while demonstrating strong analytical skills: you’ll utilise exceptional problem-solving, and communication skills to influence process change,
· You’re a great communicator: you’re confident when communicating, especially with varying levels of seniority, within a large organisation,
· Excellent customer service skills and interpersonal skills,
· You’re an agile, forward-thinking innovator: you’re able to thrive with your team, even as you manage occasional ambiguity and/or conflicting priorities and demands,
· Flexibility: you commit the time required to get the job done properly, and you’re willing, and able to carry out flexible schedules and shifts,
· You’re able to objectively step back from situations to look at the bigger picture, while maintaining your meticulous attention-to-detail.

PREFERRED QUALIFICATIONS

· Ideally you will have experience of lean manufacturing techniques/six sigma
· Ideally you will have experience of managing 3rd party contract resource arrangements

About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units, we offer a whole host of other benefits, including an employee discount.
There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.
About us
Operations make sure we live up to our promise: to deliver Earth’s biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time – every time – is no easy task.

Explore our website – check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.

Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought you

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.