Sr Communications Manager, Canada

Job ID: 1105980 | AMZN CAN Fulfillment Svcs, ULC

DESCRIPTION

Come build the future with us! What unites all Amazonians (across teams and geographies) is that we are striving to delight our customers and make their lives easier—whoever they may be. In pursuit of delighting customers, Amazonians have developed many products and services that have transformed the way our customers live their lives and run their businesses. Together we are building the future, one innovative product, service, and idea at a time. Wherever you are in the business – whatever team, whatever level - we all work to one set of Leadership Principles that help us hire the right people and run our business in the best way. These principles are followed every single day. They are highlighted in the way we interact with each other and how we behave. They are: Customer Obsession; Ownership; Invent and Simplify; Are Right, A Lot; Learn and Be Curious; Hire and Develop the Best; Insist on the Highest Standards; Think Big; Bias for Action, Frugality; Earn Trust; Dive Deep; Have Backbone – Disagree and Commit; and Deliver Results.
About Amazon Operations

Come build the future with us! What unites all Amazonians (across teams and geographies) is that we are striving to delight our customers and make their lives easier—whoever they may be. In pursuit of delighting customers, Amazonians have developed many products and services that have transformed the way our customers live their lives and run their businesses. Together we are building the future, one innovative product, service, and idea at a time. Wherever you are in the business – whatever team, whatever level - we all work to one set of Leadership Principles that help us hire the right people and run our business in the best way. These principles are followed every single day. They are highlighted in the way we interact with each other and how we behave. They are: Customer Obsession; Ownership; Invent and Simplify; Are Right, A Lot; Learn and Be Curious; Hire and Develop the Best; Insist on the Highest Standards; Think Big; Bias for Action, Frugality; Earn Trust; Dive Deep; Have Backbone – Disagree and Commit; and Deliver Results.
About Amazon Operations

Amazon Operations sits at the heart of the Amazon customer experience. We deal with the ‘everyday experience’ of shopping on Amazon. We track everything from the moment a customer clicks buy, to the moment that item gets delivered – from desktop to doorstep. Across North America we have hundreds of Fulfillment Centers, delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person in the right place at the right time. This is a unique opportunity to manage a span of responsibility from innovation to people stories to community impact to unforeseen issues in one of the most interesting businesses around.
Job Description

Amazon is seeking an experienced communications leader who is highly-intelligent, high-judgment, self-motivated and creative to join our North America Operations communications leadership team.

As Operations Communications manager for Canada, you will manage strategic external communications for Amazon’s Operations business across the country. The ideal candidate will be based in Toronto with the ability to travel regularly to Operations sites across the country, and have established relationships, or the ability to quickly establish relationships, with national and local media, stakeholders, and community leaders.

To be successful in this role you will need to be able to spot a story and know how to tell it, proven experience building trusted advisor relationships with internal stakeholders, engaging effectively with media, policy and community leaders, exemplary writing ability, exceptional initiative, proven experience managing issues from early detection to close, and understanding of and experience with earned, owned, shared and paid media in B2B and B2B2C environments. Tech and multi-national public company experience a plus. You should be comfortable working in ambiguous environments, at the edge of fast-growth and with a startup mindset, and delivering results with high standards under tight deadlines. Creativity and flexibility are a must.


Core job responsibilities include:

· Develop and execute the overall external communication plan for Amazon operations in Canada

· Manage ongoing proactive and reactive media engagement for Amazon Operations during high-visibility moments including building milestone events, community events with elected officials, media facility tours and other media relations activities related to the Amazon operations business

· Provide communications counsel to executives on both short- and long-term challenges and opportunities

· Support for profile building activities as appropriate (executive social platforms, speaking engagements, interviews, media training, etc)

· Research and integrate industry news, trends and compelling angles into PR programs at the local and national levels to drive proactive coverage for the business

· Oversee content related to Amazon’s operations business to fuel engagement on digital and social channels

· Implement global and local communications campaigns

· Manage external agency planning and budget

· Successfully manage complex, fast-moving, and unexpected communications challenges

· Effectively represent Amazon as a spokesperson and senior face of the company

· Collaborate with a team of professionals across the communications team

BASIC QUALIFICATIONS

· 10+ years of communications experience, preferably with national brands
· Bachelor’s Degree in Communications or related discipline





PREFERRED QUALIFICATIONS

· 10+ years of communications experience, preferably with a B2B or B2B2C multi-national company
· Experience building strategic communications plans and executing at a tactical level
· Experience working cross-functionally across Operations, Marketing, HR, Public Policy, Community Engagement and Legal teams
· Experience managing complex and fast-moving issues
· Analytical abilities shown to drive metrics and benchmarks, along with using data to anticipate future stories or issues, ensuring continuous improvement in process and results
· Understanding of basic technology trends
· Fluency in French and ability to act as spokesperson in English and French
· Ability to travel up to 40% time including periodic trips to Seattle HQ