Support Engineer IV - AMZ4346

Job ID: 1163038 | Amazon.com Services LLC

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE


Entity: Amazon.com Services LLC

Job Title: Support Engineer IV

Location: Seattle, WA


Position Responsibilities:

Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Provide technical support, including fielding and handling customer issues via phone, chat, and email. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.


Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000


BASIC QUALIFICATIONS

Position Requirements:

Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and four years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): Object Oriented development in C++ or Java; UNIX/Linux operation systems; and SQL/PLSQL relational data management.

PREFERRED QUALIFICATIONS

Please see job description and position requirements above.