Senior Ops Internal Communications Manager, APAC

Job ID: 1208878 | Amazon Asia-Pacific Holdings


Amazon is seeking a curious, intuitive, high-judgment, and self-motivated communications professional to join our Amazon Operations internal communications team. This individual will drive the internal communications strategy in partnership with senior Operations and HR leaders for Amazon Operations across the Asia Pacific region. The position will provide support for Amazon’s front-line associates and managers through clear, factual communications and will provide strategic communication counsel to cross-functional partners on a wide range of complex topics.

As a senior Ops internal communications manager, you will be the main communications counselor for the Ops and HR leaders in India, Singapore, Australia, and Japan. You’ll lead executive messaging, drive strategy for editorial; manage issues, changes, and crisis communications; and execute on employee engagement campaigns, communications, and experiences. The ideal candidate will insist on the highest standards, dive deep into details, have a strong bias for action and sense of ownership, distill information to find common threads between projects, and be energized by juggling priorities. They’ll keep composure in fast-moving situations, embrace ambiguity and changing tides, be able to quickly get up to speed on complex issues, anticipate employee questions/reactions, and quickly prepare thorough messaging strategies.

Core Job Responsibilities:
· Lead and develop innovative internal communications strategies, clear narratives and tactics that engage Amazon Operations’ front-line employee base across APAC
· Deliver strategic campaigns in partnership with the global engagement campaigns team
· Lead the development and execution of internal communication plans for new programs, policies, and changes
· Look around corners to spot emerging topics issues and develop communications to mitigate and manage
· Earn trust, provide counsel, and effectively communicate with a range of internal stakeholders
· Think and communicate clearly – formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it
· Build stakeholder relationships across a range of businesses to establish a news agenda relevant to each business, and provide counsel for executive communications and reactive messaging;
· Manage and develop the team of Ops internal communication managers throughout APAC
· Willingness to take risk, impeccable judgment, and high standards
· Roll up sleeves and get work done, even when at times it’s outside the scope of the job


· Bachelor’s degree
· 12+ years of external or internal communications experience
· Experience building robust communications programs and delivering results
· Excellent writing and verbal communication skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative
· 5+ years of people management experience


· Internal communications experience with logistics, operations, or retail
· Issues management experience
· Experience developing relevant content for a diverse, remote, and mobile workforce
· Experience developing creative, effective approaches to difficult communications challenges
· Comfortable dealing with ambiguity and able to form a cohesive and effective outcome
· Possess a strategic approach to problems solving; able to anticipate potential reputation issues
· Ability to exercise high judgment, particularly in narrow time-frames
· Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
· Keenly focused and able to pay painstaking attention to important details