Senior PR Manager

Job ID: 1370324 | Services LLC


Ring is looking for a Senior PR Manager to join our PR team, focusing on Corporate and Crisis Communication. The team is seeking a high-judgement, well-connected, and seasoned public relations professional to own business critical communications functions for a diverse and challenging range of customer trust topics across Ring. A successful candidate works effectively in a matrixed global organization, quickly builds effective working relationships, possesses extensive media relations skills, has a proven background with business-critical issues management, and can exercise strategic instincts while demonstrating bias for action. This person should be comfortable troubleshooting and digging deep into what makes Ring work from a technical perspective.

This individual will work with key business leaders and product teams – as well as subject matter experts on the PR team – to develop and execute messaging, communications strategies and cross-channel programs, and timely responses to complicated and changing news cycles. They should enjoy looking at a challenge and finding a process to simplify it. The candidate must be comfortable working on fast-moving issues, complex narratives and issues with the media on subjects that can impact Ring’s reputation with customers.

If you find that you are right a lot, thrive in busy environments, are a self-starter, and enjoy diving into technology-related issues, this role might be a great fit. This role is preferred to be based in Los Angeles, but open on location and will require periodic travel.

· Define, develop, and oversee end-to-end execution of critical communications programs working across a range of Ring’s business.
· Ensure factually accurate representation of Ring in the press.
· Regularly interact with senior leadership to influence strategy and mitigate risk around sensitive launches and product offerings
· Manage reputational issues with internal stakeholders and members of the media.
· Protect sensitive competitive, technical and business confidential information.
· Develop and strengthen relationships with key journalists, bloggers and influencers in technology trade and business press
· Work cross-functionally to plan and execute cross-channel communications campaigns.
· Defining, measuring and reporting success and learnings for the Corporate Communications PR team.
· Manage complex, fast-moving and unexpected communications challenges with high judgment and professionalism.
· Create processes, mechanisms and playbooks to ensure efficiency in handling reactive PR issues across the team.
· Oversee the creation of ongoing program activities such as relationship management, briefings, events, business team support, and other core program tactics.
· Feed into weekly and quarterly status reports on areas of the business using data tracked by you.


· Bachelor’s degree.
· 12+ years of public relations experience, with relevant experience in corporate communications and issues management.
· Technology PR experience required.


· A track record of successfully representing high-profile tech products.
· Experience building out corporate communications functions for fast-growing brands
· Strong crisis management capabilities.
· Outstanding attention to detail, understanding of technology and ability to communicate complex topics effectively.
· Excellent writing skills and proven ability to craft highly impactful copy.
· Thrives in a collaborative environment and is willing to roll up their sleeves to get the job done.
· Strong judgment and the ability to respond quickly, yet thoughtfully to urgent PR matters.
· A knack for diplomacy and the confidence to engage and build consensus with functional leaders at all levels.
· Experience interacting with executive leadership.

About Ring
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors App, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, With Ring, you’re always home.

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