Healthcare Program Manager, Public Sector Enablement

Job ID: 1487002 | Amazon Web Services, Inc.


Amazon Web Services is continuing to pioneer in the Public Sector and is seeking a NP Healthcare and Non-Profit Enablement Lead to deliver tools, training, coaching, processes, and other enablement programs that equip AWS Public Sector NP Healthcare and Non-Profit (NPO) sales teams better serve customers and grow the business. This role encompasses both designing project plans that will accelerate each initiative, while also tactically managing each program individually and/or in concert with cross-functional team members.

The successful candidate will combine a solid understanding of Public Sector sales and marketing dynamics, a keen eye for detail, and the ability to synthesize vast information while making it usable amongst a diverse sales audience. This individual will work closely with the global enablement team, aligned sales teams and other cross-functional leads, examining existing business practices while identifying new initiatives that would result in time-savings and increased sales effectiveness. Examples of the projects that will be driven by this individual include developing business enablement resources for specific sales verticals, executing onboarding and driving ongoing learning efforts, while supporting programs that ultimately enable account teams to accelerate sales pipelines.

In this role, you will be responsible for delivering onboarding and ongoing development training to the NP Healthcare and Non-Profit sales teams. You will have an opportunity to combine a passion for problem solving, coaching and enthusiasm for technology to drive learning and establish positive customer relationships with new and tenured sales employees. You will also work closely with many stakeholders (Business Operations, Lead Development Representatives, Project Managers, Public Sector Enablement) to discover and meet the objectives of the organization. This individual must have 5+ years of a combination of relevant experience serving sales and business development organizations and project management experience in addition to strong written and verbal communication skills as well as exceptional presentation skills. Experience within organizations supporting the public sector and direct sales experience is highly preferred.

- Create, execute, and manage role-based sales learning sessions for new and existing account teams, supporting specific training needs; add this content to existing programs or deliver as net-new
- Conduct employee training using a variety of instructional techniques and delivery methods, including classroom-based and virtual learning to create an engaging learner experience
- For each initiative, develop a project plan and communicate strategy to leaderships and stakeholders; fully own end-to-end progress against targeted objectives.
- Assist in the development and scaling of Global Healthcare and Non-Profit (NPO) enablement activities throughout the year, working closely with colleagues to identify gaps within the team’s needs, and design and implement projects to meet business requirements.
- Develop cross-functional enablement resources and content for Healthcare and Non-Profit (NPO) team while leveraging existing resources for implementation and rollout of programs.
- Perform detailed needs assessments in collaboration with various stakeholders within the sales team. Translate business needs into clear project requirements that inform scalable and repeatable initiatives.
- Plan and facilitate OR scale existing on-boarding, ongoing training, tools training, account planning and other improvement opportunities.
- Identify project roadblocks, research and present root-cause analysis, and manage resolution.
- Design and implement metrics to measure impact, effectiveness, appropriateness, and utility of programs. Measure and report on the effectiveness of enablement investments through dashboards and recurring reporting mechanisms.
- Maintain scheduled deadlines, detailed training and initiative status reports, and introduce processes to optimize management of projects across Healthcare and Non-Profit
- Collaborate with public sector training team to educate account teams and introduce new programs.
- Provide guidance regarding enablement initiatives and recommendations to the sales organization
- Support ad hoc special projects as needed


· 5+ years combination of project management, sales enablement, direct sales, sales operations experience with increasing influence and responsibility.
· 2+ years of project management experience, including projects with multiple inputs and multiple stakeholders.
· This position is based in Arlington, VA and may require occasional travel.


· Strategic thinker that can distill broad visions and concepts into develop structured plans, actions and measureable metrics to execute those plans and deliver benefits.
· Must be comfortable understanding global business needs and positioning solutions with sales and business stakeholders across multiple functional domains (e.g., sales, technical, operations, marketing, etc).
· Ability to assimilate to the team culture, and self-manage in a fast paced and dynamic environment.
· Able to manage multiple projects with tight deadlines, possess a high level of self-motivation, and have an excellent work ethic
· Entrepreneurial skills with experience implementing new projects and concepts within organizations, working closely with senior level cross-functional stakeholders.
· Demonstrated project ownership and consistent delivery on commitments.
· Detail-oriented and highly organized with ability to maintain high levels of accuracy in work products.
· Experience using sales or customer relationship management (CRM) tools such as and various content/knowledge management systems.
· Advanced knowledge of Microsoft Products (Excel, Outlook and SharePoint)
· Strong understanding of the Federal government business segments.
· Excellent communication skills including, presenting, editing, and writing.
· Ability to be flexible and a good understanding of how to get things done in an unstructured environment
· High EQ, maturity, and good judgment.
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit