Instructional Designer (Cloud Career Education Programs)

Job ID: 1499371 | Amazon Web Services, Inc.

DESCRIPTION

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

AWS Training and Certification Team is looking for a customer-obsessed, detail-oriented Instructional Designer, who possesses a unique balance of technical depth, business knowledge, and strong interpersonal skills. This role will be responsible for designing and guiding the development of new technical training offerings at AWS. You will partner with several program teams at AWS to design and craft content to educate AWS customers, partners and other learners. You will have the opportunity to shape and execute a strategy for new educational content, services, and features across a breadth of technical domains.

The ideal candidate is an innovative, driven, problem solving Instructional Designer with experience working across multiple instructional delivery modalities to create high-quality learning experiences, that support our growing learning community. The Instructional Designer will curate and design learning solutions that align with the needs of our users, and guide them through their education in cloud services. While the Instructional Designer may or may not be steeped in AWS and the Cloud, he/she should be technically strong and have significant experience with technical subject matter. The candidate will thrive in a dynamic, fast-paced environment, implementing processes and interfacing with internal teams and external contributors. This role requires excellent project management skills, strategic thinking and problem solving, and strong communication skills. The ideal candidate will be an organized self-starter with a strong bias for action and the ability to work with cross-functional teams and provide guidance for projects.

The curriculum may include structured, formal classroom learning (ILT) with hands-on labs, as well as online synchronous and asynchronous learning experiences, to help our learners achieve the competencies required to be successful in the marketplace with AWS technologies. The Instructional Designer will collaborate with subject matter experts and program managers to plan and design the program offerings. The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, who can innovate, move quickly, and not be constrained by how things have been done before.

Some travel will be required for this role, primarily for event support (10-25%).

Key job functions (including, but not limited to):
· Lead projects through the design lifecycle from scoping, research and analysis, design, development, and launch; providing clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation
· Identify learning objectives, assess learners, performance outcomes, and evaluative strategies to deliver instruction, including consulting with program owners and subject matter experts to identify performance gaps and learning objectives
· Manage the development of instructional materials (tutorials, digital interactives, user guides, audio and video content (including scripts), story boards, navigational text, assessment tests, etc.) which transform technical information into professionally written, engaging instruction
· Direct and guide learning design for internal and/or external subject matter experts enlisted to produce and publish technical content
· Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offerings

Responsibilities:
· Lead projects through the design lifecycle; design and plan the development of instructional materials (tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, tests, etc.) that transform technical information into professionally written, engaging instruction
· Work with audience representatives to understand our learner community's training needs
· Collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives for the partner community
· Build relationships with AWS service teams to understand roadmaps and plan for content updates or new training offerings
· Facilitate requirements gathering meetings with curriculum stakeholders to define the appropriate learning objectives, modalities and expectations
· Direct and guide learning design for internal and/or external subject matter experts enlisted to produce and publish technical content
· Manage program deliverables within budgetary, resource and scheduling requirements against defined project milestones and deadlines

This role will join a dedicated, passionate, and professional team in Cloud Career Education Programs Curriculum Development. We create engaging, exciting, and dynamic content, supporting programs which are focused on building learning experiences and developing foundation-level AWS skills for learners in their education environment - as early professionals, or as a part of re-skilling and up-skilling workforce development initiatives. Programs in this area typically have longer durations, running over a number of weeks, or months, rather than hours or days. Innovation, professional development and diving deep is encouraged, and supported, as is the goal of making a real difference. This specific role will include working on a K-12 program.

This role can be performed near any US AWS office in the following cities: Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, San Francisco, Seattle, Washington D.C., Tempe, Sunnyvale, or Santa Monica.

The pay range for this position in Colorado is $110,700 - $160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.


BASIC QUALIFICATIONS

· 2+ years of experience in instructional design and developing learning content
· 2+ years of experience working cross functionally with tech and non-tech teams
· Program management experience
· Bachelor's Degree or 4 yrs. relevant work experience
· Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

· Demonstrated experience in one or more of the following tools: Articulate RISE, Articulate Storyline, Lectora, Adobe Captivate, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), and related SCORM or Tin Can compliant production tools
· Graduate degree in Instructional Design, Adult Learning, or a related field. Knowledge and experience of designing for K-12 audience is a plus
· Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g., CPLP, CPT, PMP, etc.)
· Demonstrated experience communicating technical concepts and processes using clear, simple language and visuals
· Experience conducting quality analysis reviews of online instructional materials
· Experience with AWS or Cloud-related content
· Experience with curriculum and enablement initiatives related to cloud technologies and distributed computing
· Ability to work cross-functionally with multiple teams and stakeholders (i.e. technical staff, product managers, business partners, sales, solution architects and trainers)
· Demonstrated ability to assess training effectiveness and ROI to stakeholders
· Experience with LMS architecture and deployment within a corporate learning environment is a plus
· Experience with architecting, deploying, and operating Internet scale applications is a plus
· Experience working in a fast-paced, multinational technology company is a plus
· Current AWS Cloud Practitioner Certification is a plus
· Excellent writing and editing skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.