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Sr. Consultant, Enablement Services

Job ID: 1506721 | Amazon Web Services, Inc.

DESCRIPTION

Are you passionate about enabling customers and partners to realize and implement innovative solutions to solve technical problems? Would you like to do this while being supported by the leading cloud platform with the largest community of customers and partners?

Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth, strong interpersonal, and business acumen. These skills will be essential in driving development and growth of the market and steering a portfolio of large-scale migration and transformation projects. You will work directly with customers, AWS Sales, AWS Professional Services, partners within AWS Partner Network (APN), and relevant AWS product teams to evangelize, develop, and execute repeatable processes and solutions that address customer use cases and accelerate the adoption of AWS.

As a Sr. Enablement Services Consultant, you will be part of the team managing a complex and daring program to build scalable solutions and capabilities around AWS Productivity Applications services and offerings, as well as elevating the technical execution and delivery within Professional Services. You will own prioritization across the enterprise that require both keen business and technical judgment, and will also drive processes and execution goals. You will create repeatable and scalable best practices, processes, and collateral to assist customers in transforming their culture into a cloud centric and agile workforce.


Responsibilities include:
· Guidance - Direct opportunities by working with customers and partners to discover and map appropriate solutions, and build roadmap plans, matching their unique environments, business, and technical requirements
· Delivery - Define and deliver technical engagements with partners and customers
· Evangelism - Collaborate with AWS field sales, pre-sales, training, and support teams to help partners and customers learn best use for AWS platform services (such as Amazon Connect, Pinpoint, Personalize, SageMaker, QuickSight, Lex). Provide expertise in designing and building relevant assets, heading and managing large scale projects across multiple stakeholders
· Insights - Work with AWS Professional Services and Engineering to convey partner and customer needs and feedback as input to technology roadmaps. Share real world concerns and recommend new capabilities that would simplify adoption and drive greater success of the program
· Cross Functionality – Work with peer trailblazers across AWS Professional Services to develop cross-functional ability and augment each other’s offerings and roles
· Success and Action Plans – Establish success criteria and gauge readiness of the customers and opportunities accordingly. Capture, measure, and assess the data to report back with results and action plans
· Thought Leadership – Create proven and repeatable content for internal and external customers (such as RACIs, offerings, working agreements). Author internal and customer facing content in the form of blog articles and whitepapers

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, this is a customer facing role in a hybrid delivery model. Project engagements include remote delivery methods and onsite engagement that will include travel to customer locations as needed.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

BASIC QUALIFICATIONS

· 10+ years of delivering IT projects with 2+ years delivering cloud-backed solutions
· Customer facing experience (such as driving discussions with senior customer stakeholders regarding trade-offs, best practices, optimal architecture, project management, and risk mitigation)
· BS level technical degree required (or equivalent experience); Engineering, Computer Science, or Math background preferred

PREFERRED QUALIFICATIONS

· Masters in a STEM field
· 7+ years of implementation/consulting within the contact center industry with a track record of thought leadership and hands-on experience designing, developing, and migrating contact centers at scale; OR Experience in field/digital marketing and/or with marketing industry, technology, and tools; OR Experience with design of modern, scalable delivery models for technology consulting services
· Experience in managing and delivering into production large-scale IT projects, including definition and execution of successful project controls on a large scale and demonstrated ability to think strategically about business, product, and technical concerns
· Computer engineering experience; Experience upholding software development life cycle practices and agile methodologies, IT compliance and risk management, environment segregation, and CI/CD pipelines. Scrum Master experience a plus
· Understanding of database and analytical technologies, and demonstrated industry efficiency in the fields of database design, data warehousing reporting and development, or data sciences
· Experience working with international organizations and teams at different levels, from development to C-Level executives
· Sales, marketing, or go-to-market experience
· Strong track record of implementing AWS services in a variety of distributed computing environments; AWS Associate-level Certifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For employees based in Colorado, this position starts at $122,300 per year. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.