Engineering Operations Technician (AWS GovCloud Region)

Job ID: 1518591 | Amazon Data Services, Inc.


Amazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum.

Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

· Supervise contractors who perform servicing or preventive maintenance
· Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
· Perform root cause analysis for operational issues
· Troubleshoot facility and rack level events
· Ensure all personnel on-site follow safety protocols
· Work on-call and a rotating schedule as needed
· Take daily operational readings and provide metrics reporting to senior engineers
· Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

Physical Requirements:
All physical requirements are expected with reasonable accommodations
· Walk job sites in uneven terrain
· Work at heights and from ladders
· Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw
· Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more
· Carry objects weighing up to 49 pounds for short distances
· Work shifts longer than eight hours in duration
· Respond to off hour emergency calls
· Maintain balance and perform construction tasks while on a ladder
· Coordinate body movements when using tools or equipment

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)


· High school diploma or equivalent
· 2+ years of electrical or mechanical experience
· 2+ years of data center or mission critical facilities experience
· U.S. Citizenship (AWS GovCloud Region)


· 4+ years of Data Center Engineering Experience
· Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit