Head of CEMEA Sales Operations - WWPS

Job ID: 1522427 | AWS EMEA SARL (UK Branch)


For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. We are a team of builders that set out every day to innovate on behalf of AWS’s largest customers and disrupt the status quo on their behalf. We don’t sit back and watch the world change; we’re the ones changing it. And we are on the hunt for curious and inventive builders who want to join a team where every day is full of engaging and meaningful work.

The AWS Worldwide Public Sector (WWPS) CEMEA (Europe, Middle East, and Africa) team is seeking an experienced Sales Operations professional to partner with our CEMEA Executive Sales Leadership team to define, land and execute against the organization’s strategic priorities. This role is a regional "COO of Sales", responsible for everything from helping the Sales Leader define local market strategies and programs through to the day to day execution of the business operations. This role serves as the trusted advisor to the regional sales leadership team, supporting their business operations both tactically and strategically.

The Head of CEMEA Sales Operations-WWPS has three key priorities: 1) manage all day-to-day sales operation execution activities in a highly independent manner, with little oversight, for the regional CEMEA Sales leader 2) act as a thought leader with business operations to define new frameworks as the business scales and 3) drive the sales operations strategic support activities for annual and long range planning and forecasting.
The Head of CEMEA Sales Operations-WWPS is an expert in key operational activities, including but not limited to sales forecasting, revenue routing, territory design, sales incentive compensation, quota setting, opportunity pipeline management, annual territory planning, goals setting and organizational planning.

Key responsibilities include, but are not limited to:
· Own the quantitative analysis of the performance of our sales team to evolve from data and reporting to meaningful analyses and insights that provide recommendations to steer the business.
· Drive evolution and enhancement of operations tools and processes – energetically contribute to the ongoing evolution of the AWS sales systems, tools and process roadmap discussions with Operations team. Serve on working groups or lead work streams aimed at automation and enhancement of your immediate and broader business processes.
· Serve as the primary lead for annual and long-range business planning support, including the Business Acceleration Mechanism, Operating Plan (OP1 and OP2), Operating Strategy, and more.
· Solve problems and own escalations to the ongoing evolution and improvement in sales frameworks, systems and processes.
· Support the central operations team in annual operations planning, including territory design, customer segmentation, international teaming agreements, headcount management, account ownership transition facilitation, account planning and more
· Ad-hoc analysis and project based work
· Facilitate interlocks to ensure ongoing consistency in goal definition and measurement between cross-functional teams’ and the sales organization’s goals.

The ideal candidate is strategic, requires little oversight, and is independent. They are a thought leader that can work through blocker removal and innovate to develop processes and frameworks that scale with the business. They are intimately familiar with the sales motions, sales processes, and the seller behaviors and may have been an Account Executive or Sales professional in the past. They also have a developed financial acumen and a deep analytical background. The ideal candidate is self-motivated and skilled at working cross-functionally with a variety of internal stakeholders. This is a hands-on role; a successful candidate must be willing and eager to “roll up their sleeves”.


Bachelor’s degree in Business Administration, Finance, Economics, Engineering or a related field
10+ years of experience in divisional Sales Operations, Sales Excellence, Sales Finance or similar function for a fast-paced sales organization
7+ years of people management experience, including driving geographically dispersed teams
Advanced proficiency with Microsoft Office Suite, particularly Microsoft Excel
Demonstrated experience working with sales incentive compensation, sales forecasting, territory design, quota setting, and opportunity management
Highly organized with multi-tasking skills; efficient in ambiguous situations
Excellent written and verbal communication skills
Strong prioritization skills, including driving multiple initiatives at the same time


MBA or similar relevant advanced degree is preferred
15+ years of impacting a divisional Sales Operations, Sales Excellence, Sales Strategy or Sales Finance functions for a fast-paced sales organization
Strong problem-solving skills and a proactive work ethic
Demonstrated ability to operate with significant partnership and discretion and influence a broad range of stakeholder teams
Demonstrated ability to support business process design and improvement initiatives, automate operational tasks, and prioritize time for high business impact activities (long and short term)
Able to operate successfully in a lean, fast-paced organization
Advanced understanding of the sales methodologies, what drives sales behavior and how sales processes work
Demonstrated ability to work across organizational boundaries