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Cloud Support Associate Intern - Summer 2022 (US)

Job ID: 1608042 | Amazon Web Services, Inc.


NOTE: By applying to this position, your application will be considered for all Cloud Support Associate Intern roles in Dallas, TX, Herndon, VA, Seattle, WA, and Portland, Oregon.

Amazon Web Services (AWS) is the market leader and technology forerunner in cloud services. Our Cloud Support team provides technical support to our customers across the globe. We are looking for technical interns to help accelerate our growing Cloud Support business. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

What you will do: The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. Interns in this program benefit from the opportunity to gain experience with AWS cloud services including EC2, load balancers, and S3 storage solutions. They collaborate with AWS engineers and their peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques. You’ll have an opportunity to apply your new skills through customer case simulations.

Upon successful completion of the internship program, select interns will receive a full-time offer to join as a Cloud Support Associate. Are you ready to embrace the challenge? Come build the future with us.

Amazon internships are full-time (40 hours/week) for 12 consecutive weeks, starting June 2022. Applicants should have at a minimum one quarter/semester remaining after their internship concludes.

Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.

Mentorship & Career Growth
Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Harmony
Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.


· Currently enrolled in a Bachelor’s degree program in Computer Science, Computer Engineering, Information Technology, or other related fields with an anticipated graduation date of Nov 2022 to Aug 2023
· Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
· Experience or coursework in networking
· Experience or coursework with operating systems


· Knowledge of internet fundamentals and cloud computing concepts
· Familiarity with Database, Storage, and Big Data concepts
· Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit