Quality Specialist

Job ID: 1620281 | Amazon /Slovakia/ s.r.o.

DESCRIPTION

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.

This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people.

Roles and responsibilities :
· Conduct daily audits on processes and provide detailed feedback
· Collaborate with leadership to drive improvement ideas generated through auditing
· Clearly articulate issues and ideas through verbal and written communication
· Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
· Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
· Monitor and report Quality metrics, deep dive and identify trends/root causes.
· Liaise with internal and external teams to implement best practices and to drive performance improvements.
· Recommend, own and drive performance improvement areas.
· Drive through improvement initiatives until implementation.
· Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
· Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
· Provide clear insight into performance drivers and the levers which impact performance.
· Implement and own action plans which drive performance improvements.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.


Base pay for this position starts from EUR 3,000 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

BASIC QUALIFICATIONS

· Bachelor's degree in finance, accounting, business or related field
· Experience in Quality Control OR Quality Assurance supporting operations, accounting, operations, Finance or Banking domain
· Experience in leading / participating in financial audits preferable.
· 3-5 years of experience in Finance

PREFERRED QUALIFICATIONS

· Conduct daily audits on processes and provide detailed feedback
· Collaborate with leadership to drive improvement ideas generated through auditing
· Clearly articulate issues and ideas through verbal and written communication
· Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
· Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
· Monitor and report Quality metrics, deep dive and identify trends/root causes.
· Liaise with internal and external teams to implement best practices and to drive performance improvements.
· Recommend, own and drive performance improvement areas.
· Drive through improvement initiatives until implementation.
· Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
· Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
· Provide clear insight into performance drivers and the levers which impact performance.
· Implement and own action plans which drive performance improvements.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.