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Full Time Locker+ Shift Lead

Job ID: 1620421 | Prime Now LLC

DESCRIPTION


Who are we?



Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!


Who are we?



As a Full Time Locker+ Shift Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.

Key Responsibilities:



• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site
• Work in a fast changing and ambiguous environment
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays
• Work 40 hours/week, and overtime as required
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

BASIC QUALIFICATIONS

Basic Qualifications:
• A high school or equivalent diploma
• 2+ years of work experience or a current blue badge Amazon employee
• 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)

PREFERRED QUALIFICATIONS

Preferred Qualifications:
• 1+ year of customer-facing experience
• 1+ year of leadership experience directly managing others
• 1+ year working in a like environment (manufacturing/distribution/warehousing/retail)
• Experience with performance metrics and lean process improvement
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.