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Manager, Business Operations - Health Information and Revenue Cycle

Job ID: 1673280 | Services LLC


At Amazon Care, we’re on a mission to make healthcare easy. We are developing a healthcare experience that’s personal, transparent, and convenient.

As the manager of revenue cycle and health information management at Amazon Care, you will lead the people, process, and technology operations to deliver efficient and consumer-friendly healthcare administrative services. You will work collaboratively with various stakeholders including providers, insurers, and employers, to deliver best in class revenue optimization and records management. You will have oversight of coding, claims processing, patient financial services, revenue generation, and health information management.

You are a natural self-starter with a bias for action, and have prior leadership experience in revenue cycle and health information management. You also have experience navigating the complexities of governmental payers, commercial insurance providers, self-insured employer plans, and value based medical billing. You are skilled at developing healthcare administration policies and procedures that are in compliance with Federal, State, and jurisdictional regulations and have experience developing mechanisms to monitor for operational adherence to these policies.

This role is both a strategic and hands-on role. As successful candidate, you demonstrate strong leadership skills, are able to see around corners, are highly organized, have strong verbal and written communication, and have a passion for building data driven programs that improve business operations. You have a deep knowledge of the healthcare industry, the business operations program domain, and how best to implement technology platforms to maximize scalable efficiencies. This role is inherently cross-functional and will work across the organization to roll out consumer support services.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit .n


· BA or BS degree in health administration, health information, or related field.
· 5+ years experience in revenue cycle and health information management, or related field
· 5+ years of operations leaderships within the applicable domain or equivalent experience


· MBA or masters in an applied field
· 6+ years of Healthcare experience
· Ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional industry practices
· RHIA or RHIT certification
· Demonstration of proven results

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The pay range for this position in Colorado is $120,900-160,000/ year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.