Skip to main content

Sr. SA Manager, CloudOps, DevOps, & Mobile

Job ID: 1705177 | Amazon Web Services, Inc.


Would you like to lead a team of Specialized Solution Architects that is transforming how customers and partners use cloud computing services to build new solutions, faster, and at lower cost? Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from large federal agencies to local governments, healthcare, education, non-profits, and partners.

Our positive and supportive culture encourages our people to do their best work every day. We have 14 leadership principles that help guide us in our every-day decision making process. We believe they are a clearer articulation of those things that have always been a part of what makes Amazon great – things that we must consciously hold on to in fulfilling our mission to be Earth’s Most Customer Centric Company. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. Learn more about life at Amazon. It is always Day One.

We're looking for a Sr. Manager to lead a team of solutions architects to work with customers learning and introducing new technologies in order to help colleagues and customers embrace and adopt new solutions. The successful candidate must have great people management, mentoring, and hiring skills. In addition, you will be responsible for running the program, including creating metrics and mechanisms in order to track the success of this initiative.

In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions focused skills of your team. You must enjoy learning and introducing new technologies in order to help colleagues and customers embrace and adopt new solutions. Furthermore, thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers and helping to change how technology is viewed are important aspects of the role. You will need to be adept at interacting, communicating and partnering with other teams within AWS, including services teams, field solutions architecture, sales, marketing, business development, and professional services. You will appropriately recognize, reward and represent your team to executive management. You should be passionate about helping companies/partners understand best practices for operating on AWS.

Here are some other qualities we are looking for:
· Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling cloud solutions experts for a diverse and challenging set of customers.
· Have a strong understanding of emerging technology solutions. The ideal candidate will have past experience working as a Solutions Architect or similar role and managing a team of Solutions Architects. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions.

Roles and Responsibilities:
· In partnership with the business development team and other service stakeholders, formulate and execute a sales strategy to exceed adoption and revenue objectives
· Hire, on-board, train, and develop new Solutions Architects
· Coach Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS
· Step into a Solutions Architect role when required to support our customer base
· Capture and share best-practice knowledge amongst the AWS solutions architect community
· Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.


· Undergraduate degree in Computer Science, Technology, Engineering, Math or 15+ year’s work experience in technical role in lieu of no Bachelor’s degree.
· 5+ years managing technical, enterprise customer facing resources.
· 5+ years of experience in infrastructure architecture, DevOps, Operations, and full stack development.
· 10+ years of experience in software design, implementation, or consulting in the field of distributed applications.


· Commitment to promoting a diverse and inclusive culture where all Amazonians and customers are able to participate fully, and enjoy respect and dignity
· MBA/Technical Master's Degree
· Exceptional people-management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach)
· Experience working with new product/service development teams
· Working knowledge of software development tools and methodologies
· Experience deploying large-scale production quality systems
· Presentation skills with a high degree of comfort speaking with executives, IT Management, developers, and at large events
· Demonstrated ability to adapt to new technologies and learn quickly
· Experience migrating or transforming legacy customer solutions to the cloud
· Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO)
· Motivated self-starter, proactive and action-oriented
· Strategic problem solving and collaboration skills
· Strong verbal and written communications skills in English
· Proven ability to deliver results in a matrix organization (leveraging multiple functions and teams)
· Professional experience architecting/operating solutions built on AWS
· Achieved Associate and/or Professional AWS certifications