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Learning Operations Manager

Job ID: 1745272 | Services LLC


The Fulfillment Center Learning Manager (LM) is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager actively manages a team of training specialists including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.

· Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded
· Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
· Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
· Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
· Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
· Is a Continuous Improvement SME.
· Ensures processes and changes are communicated and that teams are prepared for implementation and adpotion.
· Simplifies complex information to construct executable plans.

· Effectively composes verbal and written communication and identifies the appropriate forum for each.


Basic Qualifications:
· A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience.
· 5+ years of related experience including data analysis, change management, team building and leading with and without authority.

· Strong verbal and written communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


Preferred Qualifications:
· Master’s Degree in related field
· Resume that shows steady progression in Training/Learning Management for the last 5+ years
· Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles