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Senior Behavioral Scientist, Alexa Smart Home

Job ID: 1777770 | Amazon.com Services LLC

DESCRIPTION

Job summary
Alexa Smart Home Research is looking for a brilliant quantitative researcher to drive a new program to ensure Alexa always delivers a four star experience. In this role, you will define the roadmap for the SH segmentation program, create experiments to evaluate customer behavior and sentiment that drive these higher quality experiences for our target customers. These insights help Alexa Smart Home Marketing and Product teams make data driven decisions about our marketing and product strategies ensuring products are accurately conveyed, appropriately priced and designed, and with each launch we are moving the needle for customers to help them accomplish their ideal smart home.

Key job responsibilities
· Identify and propose key opportunities for improving the product development and marketing strategy for Alexa products
· Develop and execute research projects, including leading all project phases: methodology and study design, data gathering and manipulation, analysis, interpretation and presentation of results
· Lead and execute validation and impact studies
· Define project requirements, document business and functional specifications, map current and future state business processes
· Build automated mechanisms for evaluating, measuring, and deploying the algorithms and/or models you develop.
· Bring a deep level of expertise in one of the Research Marketing disciplines (e.g. Statistics)

A day in the life
As part of your work, you will lead quantitative research projects that build our understand of smart home customers, identifying what works well and areas of improvement for Alexa Smart Home that will ensure we continue to delight our customers. Excellent business and communication skills are a must to develop and define key business questions and to build data sets that answer those questions. You should be able to work with business customers in understanding the business requirements and research impact.

About the team
We are responsible for UX and market research (foundational, market fit, usability and concept testing), Beta launch readiness and voice of the customer. These services product org-wide customer insights that help SH teams connect directly with customers daily, supporting the end-to-end product readiness, and look around the corner to understand customer and competitor trends.

BASIC QUALIFICATIONS

· Experience in designing and leading research studies
· Experience with leading quantitative and qualitative customer segmentation analyses
· Working knowledge of at least one statistical analysis tool: R, SPSS, SAS
· Experience in data mining (SQL, ETL, data warehouse, etc.) and using databases in a business environment with large-scale, complex datasets
· Master’s degree in Psychology, Statistics, Survey Research or equivalent program

PREFERRED QUALIFICATIONS

· PhD in Psychology, Statistics, Survey Research or equivalent program
· Expert in analyzing large datasets
· Strong communication skills
· Cross-functional project management experience
· Experience building predictive models
· Experience making business-driven decisions based on research and data


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.