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Atlassian Support Engineer

Job ID: 1811886 | Amazon Kuiper Manufacturing

DESCRIPTION

Job summary
In this role, you will be a key member of the team providing the tools and systems needed to design, build, and operate the organization’s internal Enterprise services. As a member of the Kuiper Enterprise Engineering team, you own the deployment and management of Kuiper-wide collaboration applications including wikis, requirements tracking, and ticketing. You own the health and operational excellence of the systems. You are forward looking to ensure applications are scaling with the organization. You assist users with troubleshooting and manage feature requests.

This is an excellent opportunity to join Amazon's world class technical team. While you will come to our team with your own diverse experience, you will have the ability to further develop your skills and grow your career within one of our most innovative programs.


Key job responsibilities

  • Provide application support for JIRA and Confluence.
  • Create/maintain Confluence spaces, permission schemes, JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
  • Onboard new teams to JIRA and help existing teams optimize their workflows.
  • Analyze requests for new JIRA functionality, implement new features, triage incoming support requests.
  • Provide production support for JIRA and Confluence, including performance tuning and scaling.
  • Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports.
  • Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed, gather requirements for business processes, and determine ways to optimize.


Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team
Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

BASIC QUALIFICATIONS

  • Bachelor’s degree in Computer science, related field or equivalent experience.
  • 2+ years of systems administration experience managing server infrastructures and data-center operations across Unix, Linux and Windows. environments (managing servers in production and development environment).
  • 2+ years of experience managing Atlassian stack - Jira/Confluence tools and applications.
  • 2+ years of experience in scripting(like Python, Bash or PowerShell) and ability to automate the tasks with scripts.

PREFERRED QUALIFICATIONS

  • Experience working on AWS Services.
  • Experience with migration and upgrading the Atlassian suite of products
  • Experience in technical support for hardware development organizations.
  • Experience working on Security and Access control like understanding firewalls, filesystem permission, basic operating system hardening and SSL encryption.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.