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Technical Leader, Education Segment

Job ID: 1821194 | Amazon Web Services, Inc.


Job summary
This position can be remote, but candidates must be based near an AWS office location (Arlington, Atlanta, Austin, Boston, Chicago, Cupertino, Dallas, Denver, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Portland, San Diego, San Francisco, Washington D.C., Sunnyvale, Santa Monica, Seattle)

Would you like to help Education and Education Technology (EdTech) customers around the world move workloads to the cloud? Would you like to own the AWS technical enablement for Education workloads on AWS? Would you like to be part of a cross-functional team focused on increasing technology adoption of cloud services by engaging directly with technical leaders, C-level executives, and influencers at all levels across the Education ecosystem?

Your responsibilities will include helping define the technical strategy and delivery of cross-community programs and projects designed to broaden the use of Amazon’s cloud computing platform in the Education segment. This involves engaging key strategic customers, integration and solutions partners, external consortiums, and internal communities. The tech leader will drive technical relationships with Education thought leaders, creating a bi-directional channel for customer feature requests to service and product teams. You will enable the AWS technical teams to more effectively drive their day-to-day interactions with Education and EdTech customers.

The ideal candidate will possess a technical background that enables them to drive an engagement and interact at the highest levels of our Education customers, as well as having the presence and wherewithal to easily communicate the benefits of cloud computing to application architects, enterprise architects, platform architects, infrastructure architects and engineers, and enterprise security and compliance teams. The ideal candidate will also have a demonstrated ability to think strategically and long-term about the needs of global businesses, and be deeply familiar with the Education Industry.

This role requires the ability to travel 30-50%, including international travel.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities
· Tech Leaders have primary responsibility for leading a Technical Field Community (TFC) associated with their domain. TFCs are our mechanism to develop subject matter experts (SME), and to deliver outcomes based on those SMEs (customer-facing content, internal enablement content). Technical leadership of field communities requires cross-functional and cross-organizational scope (pan-AWS).
· Tech Leaders serve as a focal point for representing voice and needs of the customer, working with internal customer facing teams and product/service teams to ensure product feature requests are prioritized effectively.
· Tech Leaders have responsibility to maintain expertise across their entire domain, and to consider/explore adjacent areas (e.g. other domains, industry verticals) to anticipate future use cases and opportunities.
· Tech Leaders will engage as expert practitioners with a select set of customers to ensure first-hand knowledge of customer use cases and challenges, establishing technical credibility in sales cycles, personally and through the broader technical team to drive discussions with CTOs, CIOs, Chief Architects, Senior Developers, etc. from both customer and partners.
· Responsible for ensuring that the broader technical community (Solution Architects, Professional Services consultants, Technical Account Managers, etc.) understand both the Education and EdTech use cases on AWS.
· Drive content initiatives by working with Solutions Architects, Account Managers, Professional Services, Business Development and Partners globally to define content and AWS solutions for education customers.
· Works with the Training and Sales Enablement teams to help develop the necessary technical skills and knowledge within the community, in order to help the team be effective in sales cycles.
· Demonstrates thought leadership and is able to credibly represent AWS at industry events, conferences, symposiums, etc.


· 10+ years experience in developing technology solutions in the Education Industry, including but not limited to: operations/engineering, networking engineering, infrastructure/database architecture, and/or applications development
· Bachelor’s degree or equivalent experience


· Experience architecting/operating solutions build on AWS.
· Experience migrating or transforming legacy customer solutions to the cloud.
· Prior experience in a technical role within a sales organization.
· Strong verbal and written communication skill. Amazon's culture is predicated on writing documents to communicate with stakeholders, peers, and leadership.
· Demonstrated ability to adapt to new technologies and learn quickly.
· Meets/exceeds Amazon’s leadership principles requirements for this role.
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit