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Sr UX Researcher, New Products

Job ID: 1851393 | Amazon.com Services LLC

DESCRIPTION

As a Sr UX Researcher, you will design, execute, and analyze user experiments to guide the development of a new product. Our team specializes in inventing new products using advanced sensing, display, and machine learning technologies. This role is on a new cross-functional team with the impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of Amazon.
About the hiring group

We thrive on creativity, collaboration, and continuous learning. We have a flexible WFH schedule with in-person meetings for co-located hardware reviews and development. This position requires monthly travel to San Francisco, can be based in Seattle, SF Bay, San Diego, Los Angeles, Austin, Boston, Denver or Arlington, VA, and has the flexibility to work from home the majority of the week. Learn more about working as a designer at Amazon, visit https://amazon.design/.

Job responsibilities

  • Own all aspects of the user research and the product development lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research), making autonomous decisions to evaluate which user research methodology approaches work, and which don’t.
  • Design and conduct a wide spectrum of experiments from quick informal lab evaluations with internal participants, to formal external user studies with detailed usage & behavioral analysis.
  • Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.
  • Collaborate within an integrated team of UX design, UX motion, UX research, and product management to use design thinking to innovate for customers.
  • Collaborate with design technologists, industrial design, and engineering to evaluate wizard-of-oz prototypes, functional mockups, alpha/beta units, and product in-field.
  • Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research.
  • Communicate the results of your research and the impact on product design, go-to-market, and future user research.

BASIC QUALIFICATIONS

  • 6+ years of hands-on experience as a user researcher, user experience designer, or similar role.
  • Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result.
  • Experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution.
  • A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data.
  • Bachelor's Degree in a related field.

PREFERRED QUALIFICATIONS

  • The ability to tackle complex, high-level research challenges within an uncharted problem space.
  • Experience in consumer products with research leading to delightful user experiences.
  • Experience in consumer electronics products evaluating iterative prototypes, lab-based user testing, and field research.
  • Experience inventing new research methods when the right method does not exist.
  • Experience with behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data.)
  • MS or PhD in human computer interaction, human factors, psychology, sociology, anthropology, or related discipline.
  • Open to staffing this role in Seattle, SF Bay, San Diego, Los Angeles, Austin, Boston, Denver or Arlington, VA