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Multimodal Designer, Alexa Personalization

Job ID: 1871617 | Services LLC


Job summary
Alexa is the voice-first , multimodal personal assistant AI available through over 100 million devices and counting. Alexa is always getting smarter and attaining new capabilities to become more helpful. While interacting naturally with everyone, Alexa does its best work when it knows each customer as an individual and how to help to each person's specific needs and preferences. When you ask Alexa for a rundown of your schedule, or to play that new artist you asked her about the other day, Alexa needs to know who you are, remember your past interactions, and respect your preferences.

As a Multimodal UX Designer on the Personal Alexa Design team, you will lead vision, collaborative design thinking, and do hands-on voice and GUI design for experiences and UX patterns for how Alexa recognizes, and when needed authenticates, its customers. In this role, you will work backwards from the customer to innovate, and collaborate with cross-organizational Design, Research, Marketing, Product, and Engineering leaders to translate customer needs and our vision into a roadmap of experiences across the customer and product lifecycle.

Key job responsibilities
You’re a great fit for this role if you..

*Lead by example*. By doing hands-on design work, you serve as a role model and set the standard for design excellence. Using data, empathy, and intuition, you are a trusted proxy for customers and inspire others to invent on their behalf. You establish frameworks and mental models to scale impact across multiple organizations.

*Obsess over ** every ** customer*. You provoke and lead difficult conversations to create experiences that all customers of all background, context and ability.

*Challenge the status quo.* You inspire rethinking of existing paradigms. You thoughtfully challenge current assumptions and propose new standards where they are needed in pursuit of customer innovation and long-term success.

*Think big and start small*. You recognize that establishing clarity for the future fuels confidence in taking the next step. You craft and communicate visions that inspire potential and incite action, connecting near and far-off investments. You accelerate progress by bridging long-term customer value with day-to-day decision making. You have a repeatable process to do so.

*Uphold the lovable bar*. You advocate for the CX bar on behalf of customers when experiences erode customer trust, desirability, or cohesiveness; or when they don’t deliver utility over what customers already have. You know how to balance making the right decisions for customers against other constraints.

*Cultivate beauty*. You strive to raise the bar above industry standards. You invest in design details that make the product utility more delightful, the system more coherent, and the customer more satisfied. You want customers to describe your products as “beautiful,” not only because of their aesthetics, but also how our products make them feel and add value to their lives.

*Can comfortably navigate from ambiguity to clarity:* You create structure where there is none and can see the next step (even when it doesn’t exist yet). You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.

*Can effectively communicate, facilitate, and present:* You have excellent verbal and written communication skills. You read the room when presenting, can pivot to drive desired outcomes, and have backbone to stand up for what you believe in.

About the team
This role is part of Alexa’s Identity team. We are a cross-discipline product team that works across Alexa to develop new core Alexa experiences and services related to a customer's whole lifecycle of identity. Our team includes Designers, Researchers, Product managers, Engineers, and Program managers. We're working to build a team of people who love working together as they build the future Alexa. This role will help cultivate the existing culture of innovation and collaboration on Alexa Identity by developing a strong vision using the perspectives of the full team, mentoring team members, and setting an example with inspiring design across interaction types.


· 3+ years professional experience as an interaction designer / user experience designer; experience in human computer interaction.
· A portfolio of design work that showcases human-centered design process and business success
· Bachelor’s Degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience.


·Experience leading product design for an end-to-end experience for a small/medium sized product, or a key experience in a large product.
· Professional experience with the voice, personal assistant and/or artificial intelligence.
· Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
· Experience working across teams to synthesize feedback and input from product management, engineering, and marketing.
· Experience with working in a fast-paced software development environment.
· Strong visual design with UX design

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