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Principal Customer Solutions Manager, US-ISV

Job ID: 1922302 | Amazon Web Services, Inc.

DESCRIPTION

Job summary
AWS is seeking a Principal Customer Solutions Manager (CSM) team for the ISV segment. This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud.

As an Amazon Web Services (AWS) Principal Customer Solutions Manager , you will be responsible for guiding AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will Identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities
Accelerate customer transformation

BASIC QUALIFICATIONS

  • Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
  • 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry.
  • 7+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
  • Ability to travel 15% or as needed.

PREFERRED QUALIFICATIONS

  • Direct experience implementing AWS services.
  • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
  • Superior written and verbal communication skills.
  • Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
  • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
  • Highly analytical, technically proficient, and able to learn new tools and software quickly.
  • Strong listening skills; demonstrated ability to ask effective questions.
  • AWS or other cloud certifications.
  • PMP and/or SCRUM/Agile, SAFe certified.
  • Strong organizational and troubleshooting skills with precise attention to detail.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500 per year in our lowest geographical market, up to $244,900 per year in our highest geographical market. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via our internal or external careers site.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.