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Sr. Talent/ACES Specialist, Consumer Talent Management

Job ID: 2062870 | Services LLC


Job summary
Come build the future of Talent Management! Amazon's Consumer Talent Management team has an audacious goal to streamline and optimize our entire suite of talent management offerings using continuous improvement principles. We are looking for a talent management expert to take the lead. A successful leader in this role will have a direct hand in supporting healthy, bar-raising careers at Amazon.

Key job responsibilities
A successful leader in this role will apply continuous improvement principles to deeply inspect an end-to-end talent process, such as asking for feedback or pursuing a career milestone, from an employees' perspective. This leader will use extensive data collection and employee sentiment to identify any experiences that doesn't reflect our Strive to Be Earth's Best Employer principle. They will design solutions that eliminate defects and waste, and work with service owners to implement, measure, and adjust those solutions to ensure positive change on behalf of employees. In some cases, the leader will develop and justify proposals for entirely new "Think Big" initiatives.

The successful candidate:
You are a Talent Management/HR professional with a proven history of implementing your preferred process improvement approach (e.g. DMAIC) to identify and solve real problems with a quantified employee benefit. You are passionate about building central policies and programs that help employees reach their career goals, managers support their employees, and executives make great talent decisions. You relentlessly pursue inclusion and equity in everything you do, from the solutions you design to the respect you exhibit as a part of a supportive and diverse team. You nimbly overcome barriers to deliver results quickly, pride yourself on getting the details right, and revel in the joy of learning. You are a skilled communicator and writer, a savvy data user, and a fearless explorer drawn to hard problems.

About the team
This "New Initiatives" team within Consumer Talent Management breaks new ground to create Earth’s most employee-centric talent practices. We do this by using a structured process improvement approach to find the low points in an employee journey. We then work with service owners to fix what’s broken, expand what’s working, or incubate something new. When we discover a promising solution without a natural owner, we build it ourselves.


  • 5+ years of program or project management experience in Human Resources.
  • Bachelor’s Degree in Industrial/Organizational Psychology, Management, Human Resources, Public Policy/Administration, Supply Chain, Operations, or a related field.
  • Knowledge of continuous improvement practices such as Kaizen, GEMBA, the PDCA or DMAIC cycles, etc.

This role can be based in Seattle, Nashville or at one of our regional office locations. Virtual location may be considered.


• Strong subject matter expertise in talent management
• Certification in a continuous improvement methodology such as Lean/Six Sigma or Amazon Customer Excellence Systems (ACES)
• Advanced degree in Industrial/Organizational Psychology, Management, Human Resources, Public Policy/Administration, or a related field
• Intermediate to advanced Excel skills (e.g. pivot tables, complex functions, macros)
• Project/Program management certification
• Proven ability to manage multiple, cross-functional priorities in a fast-paced environment
• Strong analytical skills; experience using and presenting data to make decisions
• Proactive, organized, and detail-oriented; able to ensure rigor and accuracy while meeting deadlines
• Excellent written and verbal communication; high quality document preparation and presentation skills
• Ability to interface effectively with global business and HR professionals at all levels

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit