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Program Manager KSA, After Market Services (AMS)

Job ID: 2131452 | Afaq Q Tech General Trading


Job summary
Amazon is looking for a Program Manager in KSA to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams – both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
• Liquidation vendors on-boarding; this includes sourcing new liquidators, managing minimum vetting requirements process and rate cards negotiation
• Overseeing the Liquidation process and communication, this includes weekly liquidation bidding management and liquidators’ inquiry / escalation handling
• Internal operations communication, planning, and alignments; this includes capacity management, handling escalations with Operations, Retail and Finance teams.
• Run periodical process and execution consolidations and audits
• Manage reporting and escalations of vendor returns and stranded inventory with Operations and Business teams
• Partner with Retail teams to facilitate the collaboration with key brands on return rights
• Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities


• Bachelor's degree or equivalent
• 6+ years of experience preferably in Supply chain, project management or operations
• Ability to work cross-functionally, partner with multiple teams and lead by influence
• Strong communication skills, both verbal and written
• Strong analytical skills, proficient knowledge of Microsoft Office tools
• Strong bias for action, able to manage multiple priorities


• Experience in e-commerce
• Retail and/or supplier Management background
• Experience in Operations - Reverse Logistics and warehousing operations
• Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight