Skip to main content

Associate - Digital Process, Digital IRIS-DCCS

Job ID: 2144465 | ADCI - Tamil Nadu

DESCRIPTION

Job summary
The associate will need to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. The associate will need to deliver results that meet or exceed expectations and should be able to perform root cause analysis on errors and recommend process improvements to drive process efficiency. The associate should also be a team player and be willing to share his/her knowledge. The associate should be able generate ad-hoc operational reports, carry out tactical communication to stakeholders and ensure timely resolution of tickets. This role will report to the Operations Manager.

Key job responsibilities
Gain a thorough understanding of the business and operational area

Identify, analyze, and resolve repetitive issues

Ensure all process documents are managed and updated

Provide reports and data as requested and support the Team Lead on escalations

Provide inputs to training and help in shaping training content

BASIC QUALIFICATIONS

Comfortable in a fast-paced, multi-tasked, high-energy environment

Creative and analytical problem solver with a passion for operational excellence

A bachelor’s degree or higher is required

Excellent verbal and written communication skills in English with the ability to face external and internal customers in a professional manner

Flexible work schedule

Proficiency in computer applications

Fair understanding of project management skills

PREFERRED QUALIFICATIONS

Comfortable in a fast-paced, multi-tasked, high-energy environment

Creative and analytical problem solver with a passion for operational excellence

A bachelor’s degree or higher is required

Excellent verbal and written communication skills in English with the ability to face external and internal customers in a professional manner

Flexible work schedule

Proficiency in computer applications

Fair understanding of project management skills