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Business Operations Manager, AWS Professional Services

Job ID: 2170783 | AWS EMEA SARL (UK Branch)


Job summary
At AWS Professional Services, we are building a professional services team to work on global enterprise customer engagements while helping our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations (BizOps) Manager, with strong operational, organizational, collaboration, and communication skills.

We are looking for someone who is passionate about the operations of a business. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.

Position will be located in the UK with limited travel (under 20%) expected to support internal customers.

Responsibilities include:

  • Opportunity pipeline management; work with sales and Professional Services teams involved in proposing, selling and forecasting new business. Coordinate monthly pipeline reviews to ensure efficient execution across the team to sell new projects.
  • Resource management; help us maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintain consultant skills matrix and related reporting.
  • Project accounting; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team.
  • Billing/Invoicing/Collections; Ensure billing, accounting and receivables teams all get accurate data feeds to track revenue and collections.
  • Monthly metrics reporting; collaborate with practice managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by region. Refresh all management dashboards, regional reports and executive review documents.
  • Establish baseline metrics/reports to support the development of new practices.
  • Business planning; set up meeting cadence and working meetings to drive business planning for AWS Professional Services. Coordinate the preparation, agenda, and follow up actions to complete forward- looking business plans.
  • New hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their on-boarding.


Required qualifications include the following:
• Bachelors degree or equivalent professional experience
• Minimum of 5+ years of experience in the areas of finance, business management and/or operations in mid-to-large scale global professional services organizations
• Minimum of 5+ years of strong Excel experience and the ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Working knowledge of Salesforce or other CRM
• Analytical skills and a proven track record of taking ownership and leading data-driven analyses


Preferred Qualifications:
• Experience in a consultative capacity as either operations or delivery
• Proven experience optimizing project accounting and billing systems and processes for a professional services business
• Advanced Excel skills
• Advanced experience with Salesforce (enhancements, report customization, etc.)
• Experience with Tableau to create dashboards and interactive reports
• Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Master's Degree in Business Administration, Operations Management, Finance, Accounting, or related discipline
• Knowledge of Agile development practices (Certified Scrum Master, etc.)
• Exhibits sound business judgment
• Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

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