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UX Researcher: Sales Workflows, WW Field Enablement

Job ID: 2191397 | Amazon Web Services, Inc.

DESCRIPTION

Job summary
Amazon Web Services provides highly reliable, scalable and low-cost services in the cloud that powers over a million customers in 190 countries around the world. It is critical to AWS that we continue to build the most productive Field in the world that enables our customers to innovate and achieve their business goals at every stage of their cloud journey.

At AWS World Wide Field Enablement (WWFE), we are seeking a UX researcher with experience in sales workflow, process and tool design & development. This position will work closely with our global field leaders, enablement stakeholders, product managers as well as WWFE leadership to ensure that we set the right vision, supported by a strategy for our teams to help our customers solve key business problems and issues.

Key job responsibilities
This role will ensure our field roles have the best-in-class experience when it comes to executing the sales process, using our productivity/ enablement tools and collaborating together as one team.

About the team
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • 5+ years working in a software, cloud, or technology company.
  • 5+ years' experience user experience research.
  • Bachelor's Degree.

PREFERRED QUALIFICATIONS

  • Experience with Cloud Technology.
  • Ability to leverage data to solve complex business problems.
  • Experience as a B2B Sales Professional or Enablement Leader.
  • Passion for Sales Enablement and cloud technology driving business impact.
  • Expert in sales workflow and process design.
  • Experience in user experience analysis and design.
  • Experience building solutions that meet the needs of specific industries, from product truth to sales enablement.
  • Excellent communications skills including, presenting, editing, and writing as well as accuracy and attention to detail required.
  • A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities will thrive in this role.

The base pay range for this position is $138,300 - $205,800/yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Amazon's internal or external careers site.

Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.