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Sr. Program Mgr, Military Spouse Fellowship, SAS ACES

Job ID: 2198817 | Amazon.com Services LLC

DESCRIPTION

Job summary
Amazon greatly values military spouses and the unique skills they bring to businesses. Amazon is excited to offer military spouses the opportunity to launch into big careers with limitless possibilities.
One of the ways that Amazon supports the military spouse community is by providing fellowship opportunities across all business lines. These paid, virtual, professional fellowship opportunities help to further excel military spouses into sustainable, meaningful career fields within Amazon. Through these 12-week fellowship programs, military spouses will gain and have access to: professional training, networking, military spouse events, and hands-on-job experience. *If you are a military spouse that meets the qualifications below, please submit an application to the spouse fellowship program. *
The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions. The Strategic Account Services (SAS) Core ACES team is responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve processes, tools and systems for internal and external customers. This role will focus on identifying new opportunities for Pilots and Betas for which SAS Sellers can participate. They will scope, partner, and create pilot opportunities to enhance the Seller experience in SAS Core.

The Program Manager in SAS Core ACES develops, iterates and executes resilient processes to help Sellers mitigate impediments to business continuity while collaborating with operations, product management, marketing, and account management. ACES (Amazon Customer Excellence System) is Amazon’s process improvement system that uses tools of Lean, Six Sigma, technology, and analytics to iteratively deliver better customer experience. Success in this role requires leveraging ACES tools and techniques to drive continuous improvement to internal and partner team processes towards Seller growth and satisfaction. An ideal candidate is analytical, autonomous, and cross functionally collaborative with effective communication skills. They are accountable towards organizational goals and work backwards from customers, stakeholders and dependent teams to successfully deliver results in a fast-paced and dynamic business environment. Above all, they should demonstrate a high level of ownership, as they would contribute to seller experience on the Amazon platform.

Key job responsibilities
1. Execute stakeholder engagement processes focused to attain SAS Core ACES’ goals to improve Seller Experience and drive business growth.
2. Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
4. Assist with the definition and design of tools, standard operating procedures and processes.
5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
6. Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
7. Identify and mitigate risks, and remove roadblocks within projects.
8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
9. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
10. Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
11. Audit activities impacting selling partners and drive process improvement.

BASIC QUALIFICATIONS

  • 5+ years of experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

1. Minimum 5+ years of program management experience in multi-organizational initiatives, with a track record of delivering projects with impactful business goals.
2. Proficient in handling large datasets and familiarity with Excel, SQL. Six Sigma Green Belt is a plus.
3. Ability to apply Lean, Six Sigma and Process improvement principles to analyze and improve processes and metrics.
4. Strong presentation and written communication skills as is the ability to manage effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.

PREFERRED QUALIFICATIONS

  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
  • Strong service mindset and ability to use metrics to measure service levels.
  • Experience in setting up or refining operational metrics.
  • Participation in metric based reviews and making decisions based on metrics.
  • Strong attention to detail and excellent problem solving skills.
  • Graduate/Master’s degree in related field
  • Certified Six Sigma Green or Black Belt is a plus
  • Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
-The pay range for this position in Colorado is $115.600- 160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
-Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
-Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
-Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.