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Customer Support Specialist, Customer Service

Job ID: 2201310 | ShopBop

DESCRIPTION

Job summary
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.

This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays.

Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering women around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers women in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.


Key job responsibilities

  • Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
  • Address and resolve post-order questions regarding shipping, billing, and delivery.
  • Utilize a variety of software programs to resolve customer inquiries.
  • Work with external shipping contractors to assist customers with both domestic and international issues.

BASIC QUALIFICATIONS

· 2+ years of experience in customer service, retail, or service industry.
· High school diploma or equivalent.
· Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
· Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.
· Excellent time-management, organizational, and prioritization skills.
· Keen eye for detail and high level of accuracy.
· Flexibility with full-time schedule, including shift assignments on weekends/evenings.
· Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
· Basic knowledge of MS Office Suite and Internet Explorer.

PREFERRED QUALIFICATIONS

· Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.