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Data Scientist, Voice-of-the-Customer, AWS Documentation Content Insights & Quality

Job ID: 2247634 | Amazon Dev Center U.S., Inc.

DESCRIPTION

Job summary
The AWS Documentation team is seeking a data scientist to interpret and improve the signals we receive from the voice-of-the-customer (VOC).

We're a kind and supportive team who believe that every great customer experience needs to be grounded in a deep understanding of the customer's needs. We also acknowledge that this doesn't stop once a product or content is launched, customer requirements change, and so must we.

Key job responsibilities
As a Data Scientist in this role, you will lead cross-functional efforts to investigate, interpret, and establish standards for the VOC. In your first year, you will:

  • Use VOC data and trends to make specific and strategic recommendations about how to improve AWS Documentation
  • Work with our VOC team to define the requirements for our customer feedback systems so it can be optimally designed for the best results.
  • Use evidence-based approaches to establish VOC metrics and standards for how to best interpret VOC data
  • Partner with Data Engineers and Business Analysts to incorporate your findings into our data and reporting infrastructure
  • Promote those standards across partner teams and the AWS organization
  • Contribute to all phases of research and experiment design and analysis, including defining research questions, designing experiments, identifying data requirements, conducting statistical or machine learning-based modeling, and communicating insights and recommendations.
  • Develop and test machine learning models
  • Continuously learn new systems, tools, and industry best practices to analyze big data and enhance our analytics.

About the team
Our team is at the very start of the data journey for AWS Documentation we are building a team who can set the insights foundation for a large organization that develops a primary component of the customer experience with AWS. Collaboration on this team is crucial, as is communication. We are kind and so are you. We respect everyone as professionals and that they have the best interest of the organization in mind.

BASIC QUALIFICATIONS

  • Degree in Computer Science, Engineering, Mathematics, or a related field
  • Minimum of 8+ years hands-on experience as a Data Scientist performing statistical analysis, data visualization and machine learning on big data
  • Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent
  • Proficiency with SQL, Spark, Python, R, or Scala
  • Design experiments, test hypotheses, and build actionable models to deliver timely insights
  • Experience working closely with internal stakeholders such as business teams, engineering teams, and partner teams and influencing them to align with your recommendations

PREFERRED QUALIFICATIONS

  • Experience working with VOC data
  • Master's/PhD degree in or Computer Science, Engineering, Mathematics or related discipline
  • Familiarity with cloud technologies
  • Solve analytical problems, and effectively communicate models, trends, analysis, anomalies and results
  • Ability to convey rigorous mathematical concepts and insights to non-experts


• The pay range for this position in Colorado is $_159,200 - 215,300/yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site. The pay range for this position in Jersey City is $175,100 - 236,900/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.