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Sr. Customer Advisor

Job ID: 2442240 |, Inc.


Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Amazon Business in Canada is expanding our sales team to make buying even easier for Canadian business customers across all verticals. Companies can now easily manage their procurement needs and purchase supplies through Amazon Business and Business Prime.
Customer Advisors in the Enterprise Commercial Sales segment are responsible for building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Operations, Supply Chain, Procurement, Information Technology, Facilities, and more.
Customer Advisors will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.
The ideal candidate will have relevant consultative sales experience, a proven track record of meeting and exceeding goals and revenue targets, and proven success presenting to and managing relationships with senior and C-Level stakeholders.

Key job responsibilities
Key job responsibilities:
• Owns all facets of the account management process for large, complex Enterprise accounts (companies with annual revenue between $250MM - $2.5B) within the assigned territory.
• Assumes ownership of the pipeline and exerts influence over the demand generation sourcing process.
• Meets or exceeds targets for prospecting and acquiring new customers, as well as managing customer accounts.
• Engages with customers up to the VP/SVP level, including roles such as CPO and Head of Indirect Procurement.
• Demonstrates the ability to articulate, discuss, and contribute to the customer's procurement strategy and key focal points.
• Capable of successfully concluding customer negotiations involving various stakeholders.
• Is familiar with Procurement Business Processes ("Purchase-to-Pay").
• Has knowledge of ERP systems (Coupa, SAP, Oracle, MSFT), e-Procurement Systems, and other solutions (Single-sign-on, e-invoicing).
•Prepares strategic account plans and written narratives for internal executives and stakeholders
•Drives periodic innovation aimed at enhancing customer satisfaction.
•Collaborates closely with professional services, marketing, merchandising, business development, customer service, and other key internal Amazon stakeholders.

We are open to hiring candidates to work out of one of the following locations:

Toronto, ON, CAN


• BA/BS degree or equivalent work experience required
• 5+ years of Commercial Enterprise B2B sales experience
• Experience in identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels
• Experience in positioning and selling innovative solutions to new and existing customers and market segments


• Strong ownership and bias for action.
• Expert use of MS Office Suite, CRMs (e.g. and other systems
• Knowledge of procurement and source to pay methods at small and medium businesses
• Active listener and effective communicator
• Ability to prioritize and demonstrate relentless discipline in achieving goals
• Proven ability to influence others
• Displays strong leadership skills
• Innovate with and on behalf of customers, starting with our customers and working backwards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.