Skip to main content

Seller Support Associate, Vendor

Job ID: 2515099 | ADCI HYD 13 SEZ

DESCRIPTION

· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Required the candidates to work on live channels Chat, Phone & Email as per business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. · During the first four months (Training & Transition) no unplanned leaves are allowed.
- Candidates who are based in the below locations should only apply: Hyderabad

PREFERRED QUALIFICATIONS

- Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English
- Experience within a customer service environment preferred.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills with a high degree of flexibility.
- Embrace change with flexibility and good grace.
- Demonstrate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.