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Frontend Engineer III, Mechanic Customer Experience

Job ID: 2537920 | Amazon Development Center U.S., Inc. - B02


- 6+ years of front-end developer creating prototypes or wire-frames for enterprise web applications or workflows experience
- 6+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience
- Experience developing with MVC/MVM frameworks (e.g. React.JS, AngularJS, Vue)


Come build the world’s best software builder experience.

Do you find yourself frequently helping other builders learn how to create great software? Are you passionate about the power of an effective software development workflow to fuel innovation and creativity? Do you want to come build an experience driven by a builder-obsessed culture, automation, and tools, that enables the continued evolution of one of the largest most complex software systems in the world? If so, Amazon Software Builder Experience (ASBX) may be the place for you!

ASBX is an internal organization with the singular mission to make Amazon Earth’s Best Employer for Software Builders. At Amazon, our builders create the products and services that help solve problems for our customers. ASBX is an organization of builders who obsess over creating a world-class experience for our peers to enable the massive scale and breadth of businesses across Amazon. We work every day to make the lives of engineers and all technical builders easier by creating efficient processes and effective internal development and operational tools, engineering solutions that enable builders across Amazon to focus on their unique business domains. In ASBX, we’re working on meaningful projects at incredible scale. You’ll develop products that enable builders to develop and operate robust, high-quality software and safely, securely, and reliably deploy it to customers worldwide. You’ll work on products and solutions such as automated build, test, and deployment systems, source control services, cloud developer environments, and systems to manage software security, to name a few. You’ll be at the hub of ongoing builder education and knowledge discovery, and fuel a company-wide culture that makes Amazon a place where all builders feel they belong, can grow, and can build amazing things.

The Mechanic Customer Experience (CX) team owns and delivers the user facing experience for the Mechanic operations control plane service. We build user facing web applications and experiences that help reduce operator effort and toil by providing new, innovative and delightful ways to get work done at Amazon.

This is a huge opportunity to start something from the ground up. It’s day 1 with large ambiguous problems to solve. We’re rethinking how operations run within Amazon from ticketing to operator tooling to data analytics and more!

We are a team of out-of-the-box thinkers, who iterate quickly, and constantly raise the bar. If you like solving hard problems and doing work with a clear impact for our customers, you'll enjoy being a part of the team.

We offer the opportunity for engineers to help define, design, build, and operate new services from end to end. You will work on a dynamic team, collaborate with leading industry experts and gain experience building security services. Come build with us!

- Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

- Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future

- Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Key job responsibilities
An FEE III on the Mechanic CX team is responsible for leading the delivery of delightful and intuitive user experiences to our customers, Amazon’s engineer population, that allow them to use the power of the Mechanic platform in a simple and user-friendly way.

FEE III’s will architect solutions to complex client-side engineering challenges with logical, testable, maintainable, and efficient solutions that move the needle on reducing operator toil. An FEE III is a lead engineer who is able to autonomously deliver features end to end for the team and customer. They understand Frontend architecture and work backwards from the customer to deliver working solutions.

The Mechanic CX team delivers code across the stack and FEE III’s are expected to be at home writing code on the server whist still maintaining expertise on the Frontend.

A day in the life
The Mechanic CX team seeks to embrace agile development and iterate with the tightest feedback loops possible. We maintain daily contact with our customers and exercise our mandate to reduce operator toil by inventing new customer focused features that enable our colleagues in Amazon to deliver better.

A normal day on our team involves customer interaction, feature development and collaboration. We work as a team, support each other and keep our ops load as low as possible so we can focus on delivery.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA


- Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
- Experience in a broad range of software design approaches and common UX patterns.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,500/year in our lowest geographic market up to $261,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.