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Director, Product Management – Tech, Amazon Warehousing and Distribution , WW FBA

Job ID: 2551012 | Amazon.com Services LLC

DESCRIPTION

Amazon Warehousing and Distribution (AWD), launched in September 2022, is a bulk storage and distribution solution for FBA sellers with low cost storage, hands-off-the-wheel replenishment into FBA, and multi-channel distribution into their other retail channels. AWD simplifies end-to-end supply chain management for FBA sellers by eliminating friction and lowering the cognitive load by complex tradeoffs. Our vision is to become the preferred bulk storage and distribution service trusted by all small, medium and large businesses around the world for managing their global inventory across all their channels. AWD is also a key component of the recently announced Supply Chain by Amazon (SCA) which will allow everyone to leverage Amazon’s advanced logistics, supply chain, and transportation to move products from manufacturers to customers, while keeping products in stock, shipping faster, reliably and significantly lowering costs.

We are seeking a Product and Business leader for AWD who will lead a multi-functional Product, Program and Marketing team to deliver a bar raising Customer experience in warehousing and distribution while also driving the right business outcomes in the form of rapid adoption of the service. The leader will own the AWD roadmap and will deliver on the multi-year vision for the product portfolio. They will also be responsible for ensuring that the Customer experience raises the bar in the form of best in class SLAs, escalation management and customer support. The leader will also own the go to market of AWD and marquee features. This is a high-visibility role that owns the product vision and execution of Amazon’s latest entry into the supply chain space. The leader will work closely with and influence global partners in FBA, Global Mile, SCOT, Operations, Sales, Marketing, Finance and PR to understand and deliver the optimal outcomes for Amazon.

The ideal candidate for this role is entrepreneurial, strategic and loves using technology to solve business problems at scale. You should be comfortable being a thought leader, working with and leading cross-functional teams in solving highly complex initiatives from end to end. The successful leader in this role balances building with operating with influencing across the company. The leader is experienced in leading product teams to deeply understand customer problems and then innovate at scale. The leader is also able to work closely with technical leadership to ensure that investments yield foundational capabilities that accelerate the pace of innovation versus introducing debt. The incumbent will also have a strong general management orientation with the ability to deep dive a green-field business as come up with the right toolkits to deliver the required outcomes. This leader is experienced in building products for customers worldwide and partnering with teams to understand local customer needs and achieve scale of reach.

We recognize that our ability to serve our Customers is contingent on having diverse backgrounds, ideas, and ways of working within our team. The Product and Business leader for AWD will play a key role to set the right organizational vision, standards, and mechanisms to ensure AWD is the best place for top talent to thrive.

This role will be based in Bellevue, WA. The Director will travel regularly to meet with the broader team and customers.


Key job responsibilities
Product
• Lead the development of the product vision, strategy and roadmaps for AWD connecting them to SCA
• Develop a team of world-class product managers, providing guidance and direction to achieve the product vision and strategy
• Balance customer and business needs versus technical constraints, and make appropriate tradeoffs to optimize driving the biggest impact for the customer and the business.
• Closely partner with AWD Tech and other partner orgs on their roadmaps, balancing long-term planning with agility and responsiveness to customers
• Raise the bar on design quality and user research and encourage the UX team to identify and experiment with new promising tech and interaction patterns

Business
• Lead the Business Intelligence charter for the team by defining metrics for success and oversee creation of dashboards for key metrics. Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring the business stays aligned to the OP
• Own overall planning functions for selection, Customer cohorts, volumes and S&OP – ensuring high fidelity inputs go into the OP cycles
• Manage the execution of new initiatives for customer experience improvement - from ideation through launch, while setting and managing the right expectations with all relevant stakeholders
• Own AWD’s branding and go to market strategy that drives awareness and rapid trial and adoption for the service

Overall
• Be a genuinely inclusive leader, who enthusiastically builds and leads a diverse team. Provide coaching, mentoring, inspiration, and thought leadership to a diverse, global team creating a high-performing team culture

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

BASIC QUALIFICATIONS

Bachelors Degree
Experience Leading Product teams
Experience Leading Technology teams

PREFERRED QUALIFICATIONS

Able to connect with and engage with global partners, influence without authority, and role model Amazon LP's.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $237,500/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.