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DSP NA Community Engagement Manager, Transportation Partner Experience

Job ID: 2557006 | Amazon.com Services LLC

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams

DESCRIPTION

The Transportation Partner Experience (TPX) Communities team is seeking a digital community engagement manager to connect with and support our Delivery Service Partners (DSPs) in North America. Our mission is simple: drive engagement, advocacy and business success among the critical functions in Amazon’s supply chain and logistics networks. We do this by building digital communities that connect, inform, and inspire the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility, speed and reliability for our customers. We measure our success through the positive impact we deliver for community members’ businesses, but also in the relationships we enable community members to build with each other and Amazon.

As a community engagement manager, you will be responsible for several key items that ensure the community's success. This includes (1) community engagement strategy including content mapping, (2) moderation strategy and execution, and (3) cross-functional stakeholder management both with internal and external partners. Ultimately, you will spend each day obsessing over the community member lifecycle to bring relevant experiences, content, and conversations that help improve their experience partnering with Amazon. This role has regular visibility to Director and Vice President leadership stakeholders.

If you’re looking to build community through new engagement and moderation strategies to strengthen the digital community value proposition, we’re your perfect match. Come help us learn, invent, and grow!

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA | Seattle, WA, USA

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.