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Senior Technical Program Manager, Devices Software and Services

Job ID: 2642598 | Services LLC


Do you enjoy working on the latest cloud technologies, collaborating with multiple partner teams, and delivering impactful solutions that drive customer engagement? If so, we want to talk to you!

The Devices Software and Services team is seeking a Senior Technical Program Manager to lead large-scale and highly visible initiative of redefining and scaling how we engage with internal product partners such as Alexa, Kindle, Fire TV, Fire Tablet and Ring. This is an opportunity to drive collaboration with internal product partners and orchestrate large cross-organizational programs and releases to deliver high impact results. The Device Software and Services team builds services that enable critical customer experiences across all Amazon devices including Kindle, Fire TV, Fire Tablets, Amazon Echo, Smart Devices in addition to Amazon experiences on 3rd-party devices. These services include device registration, device setup, over the air software updates, device analytics, cloud to device messaging, and device management services.

If you’d like to join us, here are some skills that are key to success in this role:
• Excellent oral and written communication skills as well as strong analytical and problem-solving skills
• Well-developed organizational skills, successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams
• Foster a culture of candor and respect, facilitating communication at all levels
• Effective negotiation skills; be able to make smart trade-offs (e.g., time vs. effort vs. cost), and drive appropriate schedules, while being willing to readjust priorities to ensure the right customer, technology, and engineering outcomes
• Ability to deliver results and balance short term goals against long term

Key job responsibilities
• Drive high-priority & high-visibility goals across multiple organizations
• Drive monthly & quarterly business reviews and provide program updates to leaders 3 levels above
• Be able to influence organization roadmap priorities and technical direction
• Represent difficult trade-off decisions and solutions clearly to leaders up to 3 levels above to help them understand decisions and options
• Manage cross-functional and cross-organization communication to ensure all stakeholders are informed, and needs are aligned
• Guide the technical direction and decisions to deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence


- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules


- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.