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Support Engineer, Sustainable Packaging, Packaging & Materials Development

Job ID: 2644987 | Services LLC


Amazon's Mechatronics & Sustainable Packaging Team (MSP) is seeking a motivated Support Engineer to join our customer-obsessed team supporting global sustainability goals, located in Bellevue, WA.

The MSP team is responsible for testing packages in accordance with documented laboratory processes that simulate the Amazon fulfillment network. The team is also responsible for investigating and implementing new pulp and paper technologies targeted to eliminate single use plastics and reduce the carbon footprint of fiber-based packaging. This involves engagement with Vendors to support their prototype needs as well as exploring additional materials that can be used to improve the sustainability footprint of e-commerce packaging. This position is within the Amazon Robotics organization and supports global packaging automation and reduction goals, in direct support of Amazon’s Climate Pledge. BFI1 Lab also supports additional packaging and sustainability requests, including limited travel to fulfillment centers and corporate offices. To learn more about packaging programs at Amazon, please visit our website:

This position will act as a primary lead for materials testing within the Customer Packaging Experience Lab, and will be responsible for managing SOPs, backlog queue, and equipment for a dedicated Materials Lab. Primary materials tested include a wide range of paper/fiber-based products, with some polymer film testing. The ideal candidate will be familiar with TAPPI, ASTM, ISO, and other standard methods to test material properties to support CPEX packaging development. They also possess the ability to tackle complex tasks for internal and external customers while receiving limited guidance. They are able to communicate detailed information effectively, and dive deep to ensure testing accuracy is maintained across varied methods and samples. They deal well with ambiguity, and exercise good judgement and bias for action. Most importantly, they thrive in a support environment, and obsess about both internal and external customer experience.

Key job responsibilities
• Management and continual development of a materials testing lab, including developing test methods/SOPs and managing a testing backlog
• Conduct material testing on packaging substrates for e-commerce shipping by using industry standards
• Maintenance of quality assurance in the lab across a variety of substrates and test methods
• Manage multiple projects and varied tasks simultaneously
• Guide internal and external teams regarding materials selection based on robust testing
• Maintain and promote Safety within the Lab
• Regularly calibrate and maintain testing equipment

About the team
When customers shop online, handling the delivered package is their first physical contact with the order. The MSP organization works backwards from this customer experience to deploy packaging technologies that harmonize with Amazon’s priorities on safety, productivity, sustainability, regulatory risk, and cost. We develop mechanisms to match our expanding product catalog to the finite set of boxes available in our fulfillment centers (FCs). We own initiatives that replace traditional corrugate boxes with less wasteful options, including flexible pack types (padded and unpadded) and forgoing Amazon packaging altogether (“Ship In Product Packaging”, SIPP). We design and deploy automated packing technologies across our network, to augment labor productivity and eliminate safety hazards by reducing manual work. Lastly, we are the source of packaging information for various internal stakeholders, including forecasts for operational/financial planning, and positioning for public corporate communications (e.g., shareholder disclosures).

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Seattle, WA, USA


- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings


- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,300/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.