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Senior Program Manager - Business Operations - PMO, FinOps

Job ID: 2649467 | Services LLC


At this company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. We are currently seeking an experienced and dynamic manager to bring their leadership and expertise to lead the Business Operations function of our Finance Operations Program Management Office (FinOps PMO). The role is responsible for supporting the team’s business function, program strategy, budgeting, and people development.
The Senior Program Manager of FinOps PMO Business Operations will operate as a key resource, working in tandem with the team’s leadership in providing support across each sub-team to help strategically operate and develop the organization. The Senior Program Manager serves as the “air traffic controller” for FinOps PMO. This role will support the development and delivery of short and long-term business and financial goals. This role is a great opportunity to become immersed in Finance Operations working closely with Amazon leadership, stakeholders and cross-functional teams. The position will report directly to the Director of FinOps PMO.

Key job responsibilities
• Focused on building structure for the business planning and operating cycles, establishing the cadence to meet critical business timelines and ensure the sub teams are working in accordance to meet organizational requirements and commitments
• Drives cohesion between the sub teams by providing visibility to current and future projects and initiatives across the teams
• Provides department leaders with consultation and recommendations to help navigate the organization effectively
• Helps to prepare and deliver data-driven performance reports and recommendations to key global stakeholders to ensure we are on track to meet and ultimately exceed our goals
• Supports the identification and analysis of new partnership opportunities
• Work with stakeholders to define the business requirements for new and existing programs, products, and systems implementations and their impact on program budgets
• Actively supports the development and management of the program budget, ensuring the team’s long-term strategic plans, annual operating budget and forecasts support and align with the program strategy
• Educate and socialize key tenants to garner understanding, consensus and support
• Support the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leadership about on-going operations and projects in-flight
• Draft presentations and briefs for meetings/engagements with key internal and external stakeholders
• Supports people development initiatives including the tracking of organizational requirements such as training and compliance

Strategic Operations & Execution
• Support and drive day-to-day operations to deliver on the team’s strategy and operational plans aligned with the strategic vision of the organization
• Develop, contribute to and maintain the centralized repository of workflows, tools, documentation and standards, looking to minimize complexities and optimize efficiency and engagement
• Identify and pursue cost reduction and efficiency opportunities
• Support and drive the development of consistent standard and processes across the team to effectively advocate for operational excellence
• Facilitate conversations: create opportunities for synergies across the business to support cross-functional initiatives
• Operate as an internal consultant, working directly with multiple stakeholders
• Look for new opportunities, innovations and insights within the company and industry to provide visibility to emerging trends and innovations.
• Foster effective teamwork with internal and external business leaders and partners
• Coordinate with executive support to plan for regional and global leadership meetings

Metrics & Reporting
• Work closely with cross-functional team members to track, monitor and review execute around content performance metrics
• Define and deliver operational reporting that provide strategic insights
• Measure and track success against internal KPIs and other key metrics to drive operational efficiency and effectiveness


- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of driving process improvements experience


- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Previous Finance, Accounting, or Business experience
- Strong analytical and financial acumen
- Proven ability to implement a large-scale program strategy
- Experience using data to illustrate business conclusions
- Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skills
- Strong critical thinking skills with ability to challenge status quo
- Proven track record of taking ownership and driving results autonomously
- Experience working cross functionally and cross organizationally to complete a large project
- Demonstrated ability to conceptualize, manage, and prioritize multiple projects
- Strong bias for action and be able to work iteratively
- An innovative thinker who also has a strong customer and quality focus
- Ability to influence without authority and collaborate across all levels in the Company
- Act with a sense of urgency and remain calm under pressure

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit