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Sr. Technical Writer, Resilience Infrastructure and Solutions

Job ID: 2665935 | Amazon Data Services, Inc. - A19


AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you have the technical documentation background and the passion for producing great content, to support Amazon as the premier player in cloud computing and web services technology? In this role, you will have the exciting opportunity to work with a stellar technical team to support UI work and produce product documentation in a cross-functional, distributed environment.

Amazon Application Recovery Controller (ARC), an AWS service focused on resilience and reliable failover for AWS applications, is looking for a Technical Writer to capably and efficiently produce high-quality technical publications for the service. The ARC team supports customers in preparing for and completing quick, safe recovery from disruptive events for applications running on AWS. By deeply understanding customer needs and innovating to provide efficient, highly-reliable services, ARC helps to make sure that customer business applications continue to seamlessly serve clients, even during a disaster event.

Amazon ARC is deeply committed to being a leader in the resilience space, and a key factor in meeting its goals is to provide outstanding documentation to support customers that use the service. To enable this, the technical writer on the team creates a variety of content for customers, including a developer guide, API reference guides, in-console help panels, and more. Technical documentation plays a vital role in clearly describing ARC technologies and solutions so that customers quickly grasp concepts and capabilities in the service, and gain the confidence to get started.

The ideal candidates for this role have a strong technical background that enables them to easily interact with software developers, and a demonstrated ability to be self-directed in delivering high-quality technical publications in a fast-paced, agile environment.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

This position is open to candidates in Seattle.

Key job responsibilities
* Partner with the development team on feature design and UX design and drive the development of product documentation
* Independently follow designs and standards to develop and deliver documentation for AWS products
* Write and edit API documentation
* Conduct technical reviews, and peer edits for grammar, style, and form. You'll also work with a professional technical editor dedicated to your content.
* Work with the engineering team and support technicians to improve the documentation based on customer feedback and experiences.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.


* Degree or certification in a relevant technical field or equivalent experience
* A minimum of 5 years in a technical writing or lead writing role
* Proven experience designing and delivering developer-oriented documentation
* Passion for learning new tools, programming languages, and techniques
* Experienced using multiple documentation tools to develop base templates, manipulate output styles, and troubleshoot publication issues.
* Experience with XML-based publishing systems
* Experience with API documentation
* Experience working directly with development teams and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals.
* Demonstrated strong initiative for self-directed learning and problem solving in a highly technical environment
* Previous experience working in an agile environment
* Strong interpersonal skills
* Strong written and verbal communication skills, including grammar skills


* A thorough understanding of the software development lifecycle (SDLC)
* Experience with cloud services and understanding of cloud computing, including cloud storage technologies
* Experience using and following a style guide
* Experience using content publishing tools to write, format, manage, and publish technical content on the web
* Passion to thrive in a fast-paced, ever-changing environment
* A proactive and open-minded attitude to resolving problems and delivering results
* Strong attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.