Skip to main content

Principal Product Manager, DSP Performance, SLS

Job ID: 2666085 | Services LLC


As the Principal Product Manager, DSP Performance Service Level Standards (SLS) you will own our accountability mechanisms and drive change in a dynamic business environment across North America. We are looking for a dynamic and organized self-starter for this role. This person will obsess about accountability mechanisms and data accuracy. They will build a roadmap to proactively find and solve for gaps in our data architecture and processes, create closed loop mechanisms, and reduce defects. They will influence product and engineering roadmaps, ground-truth metrics from the data source to the field, and reduce bad actor behavior. This role will develop a strategy to data quality and expand our measurable and accountability signals. They will investigate customer anecdotes, keeping a shape eye where experience does not match the data. We are seeking bar-raising candidates who are able to:
- Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues. They will map signals to ground-truth of the behaviors that drivers engage in while on route.
- Overcome obstacles and work across teams to deliver high quality deliverables on-time. They must balance when to dive deep and when to move forward with limited information.
- Understand complex use-cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale.
- Partner with cross functional stakeholders to drive programs that enable DSPs to be successful
- Make long-term decisions with imperfect data. They will influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact.

Role may require to travel up to 10% within the US

Key job responsibilities
Your responsibilities will include:
• Lead development of the data architecture and the long term strategy and roadmap to leverage behavior signals in our data.
• Root cause opportunities and extract insights using a data driven approach.
• Collaborate with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus.
• Basic understanding of how to apply advanced analytics and give guidance to build more technical models.
• Work with Business Analytics and Tech team members to articulate and prioritize feature needs for analytics and reporting.
• Partner with cross-functional teams across Amazon for collaboration to improve the customer experience.
• Ability to influence rather than authority to build trust across the organization.
• Create, maintain, and disseminate program information confidently and on a regular basis to Amazon senior executives, senior leadership teams, and key stakeholders.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA


- Bachelor's degree
- Experience as a product manager or owner
- Experience owning/driving roadmap strategy and definition
- 7+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience


- Experience owning feature delivery and tradeoffs of a product
- Experience with end to end product delivery
- Master's degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit