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Lead, On Road Delivery Operations

Job ID: 2667398 | Services LLC


Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as Team Lead, On the Road Operations. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

For this role, you will need to be:
- Eligible to drive in accordance with DOT requirements
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

Key job responsibilities
- Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Support standard work and safety programs.
- Train new Delivery Associates on how to drive and operate the vehicles
- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
- Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
- Promote a positive culture for Delivery Associates.
- Ensure all federal, state and local laws and requirements are being followed.
- Conduct weekly performance reviews with delivery partners
- Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.


- High school or equivalent
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 21 years of age or older
- 1+ years of working with computers and Microsoft Office products and applications experience
- Hold a valid and active driver’s license in the state you are applying for
- Must be able to obtain and maintain a Driver Qualification File


- Experience with end-to-end project management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit