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Seller Support Associate - Virtual

Job ID: 636756 | Amazon Services LLC


**Note: This is a Virtual (Work from Home) Position**
*** Over the course of employment in this position, qualified candidates must reside in one of these states: North Dakota or Minnesota***

Amazon.com strives to be Earth's most customer - centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Seller Support Organization’s goal is to enable Sellers of any size by helping them build the business they want.

An Amazon Seller is a business who sells their product(s) on the Amazon website. When a Seller has a question or issue about using Amazon technology and platforms to sell their product they will contact a Seller Support Associate for assistance.

We obsess over providing world-class support to Sellers selling on the Amazon platform on a worldwide scale. Seller Support strives to predict our Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

The Seller Support Associate acts as the primary interface between Amazon and our business partners – to our Sellers, you ARE Amazon. Seller Support Associates are expected to work with Sellers and other teams within Amazon to troubleshoot Seller issues, address systems issues, and provide process improvement suggestions.

Summary of Responsibilities
- Provides prompt, courteous and efficient service to Amazon Sellers
- Continually builds platform and business knowledge to better serve our Sellers
- Effectively manage sensitive cases by identifying proper escalation paths
- Operate independently and maintain self-sufficiency in a virtual (work from home) setting
- Maintains a positive and professional demeanor by portraying the company in a positive light
- Works independently and collaboratively by using departmental resources, policies and procedures
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Effectively communicate in a clear and professional manner at all times
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
- Liaise with other departments as required to resolve Seller’s issues and questions

Position Details
· Over the course of employment in this position, qualified candidates must reside in one these states: North Dakota or Minnesota

· Training for the position will be held on-site in Grand Forks, ND for any New Hire Orientations beginning prior to July, 2018
· April 30th Start Date:
New Hire Orientation – April 30th
On-site Training Time Frame – April 30th-June 30th
· Transportation, lodging, & related expenses for training will not be covered by Amazon

· Interviews will be held on a month to month basis
· This is a full time and direct hire position with Amazon.com


Basic Qualifications:
- Over the course of employment in this position, qualified candidates must reside in one of these states: North Dakota or Minnesota
- Education: High school Diploma or equivalent
- Language Fluency: English
- Minimum 1yr of experience within a customer service environment (or more)
- Technical proficiency/ Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc) and Internet browsing
- Must be able to work independently in a virtual (work from home) setting
- Must have a home work area that is free of distractions
- Must not be providing dependent care during hours of scheduled work
- Must have (or be able to obtain) high speed internet with up to 10Mb download and 5Mb upload (must be installed before you can start)
- Must have a separate means of communication in case of emergency and/or system issues
(Example: personal cell phone or landline)
- Must be willing to adhere and uphold Amazon’s policy on confidentiality


Preferred Qualifications:
- AA Degree or BA/BS degree from an accredited college or university
- Experience using various technical tools to complete daily work
- Experience working in a virtual (work from home) setting
- Experience as an Account Manager, Call/Contact Center Associate, or Customer Service Representative
- Experience in a metrics driven environment with positive results
- Industry experience in e-commerce or retail
- Strong enthusiasm and strong self-motivation
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality, productivity, and attendance

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.