Sr. Vendor Manager, Healthcare

Job ID: 775364 | Amazon.com Services, Inc.

DESCRIPTION

Amazon is looking for a passionate candidate with the proven ability to build and drive the healthcare category within the Health and Personal Care (HPC) business. In this role, your charter will be to build Amazon's relationship with key vendors in the healthcare OTC (over the counter) industry to grow our selection and drive topline for the category.

The Senior Vendor Manager is responsible for managing the full scope of their category and vendor portfolio, driving the topline performance and profitability for their business. The role will also work with multiple product groups and leaders to grow sales on Amazon.com. He/she owns the end-to-end vendor relationship, from signing new vendors, leading negotiations, managing promotional activities and resolving operational or logistics issues that impact our customer. He/she will leverage key metrics to develop customer insights to drive innovation, and will leverage these insights to drive vendor participation in marketing, merchandising and promotional activities in order to drive overall business growth.


RESPONSIBILITIES:

CUSTOMER NEEDS

* Evaluates products and services to continually drive quality of customer experience

* Aggregates and escalates industry trends; ensures team prioritizes customer obsession

* Identifies opportunities to differentiate our customer experience from the competition

STRATEGY

* Develops long-term strategies and significantly influences cross-category buying processes and standards as well as cross-category vendor negotiations

* Develops and implements action plans based on deep-dive analysis of product line metrics

* Provides recommendation on business opportunities and long-term strategy for multiple sub-categories

VENDOR MANAGEMENT

* Expands current vendor selection and secures new brand selection for multiple subcategories

* Focuses on strategic holdout or challenging vendors to increase category selection

* Drives strategic negotiations to deliver top- and bottom-line category growth


* Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors * Increases vendor participation through deep knowledge of program opportunities


BUSINESS OPERATIONS

* Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.

* Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business

* Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience

* Audits all elements of multiple subcategory businesses

* Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts

AUTOMATION & PROCESS IMPROVEMENT

* Identifies scalable changes to the category that automate the product lifecycle management process

* Creates long-term category solutions that automate or simplify category processes

* Works with internal technical, cross-category, and tech teams to drive multi-system process changes

TEAM DEVELOPMENT

* Holds team accountable for maintaining robust process documentation

* Provides regular peer feedback and coaching


* Implements Amazon’s best recruiting practices and continuously raises the bar for hiring

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BASIC QUALIFICATIONS

· Bachelor’s degree
· Professional experience influencing internal and external stakeholders
· Proficiency with SQL and Excel
· Up to 10% Travel required

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Business Administration, Accounting, Statistics, Marketing, Finance, Supply Chain or Engineering
· MBA Preferred
· Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
· Supply chain, inventory management, finance, vendor and/or project management experience
· Ability to think and react in a high-energy, fast paced environment
· Strong proficiency in analysis tools including Microsoft Excel, SQL, and statistics software
· Experience in building and developing a high performance team
· Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams

Amazon.com is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation.