Quality Assurance Manager

Job ID: 838676 | Amazon.com Services, Inc.


The Amazon Device Localization team focuses on expanding the device experience for our worldwide customers. We take on the unique challenge of understanding the nuances of how localized devices can serve customers’ needs in different cultures and locations. If you are interested in shaping the future for Amazons international customers, come and join our team.
The Role:
As a Quality Assurance Manager, you will work closely with the Product Management, Software Development Engineering, User Experience Design, and Customer Support groups to understand the product vision, requirements and customer usage models and develop appropriate test strategies. You will be setting the QA team’s technical vision and roadmap, developing and tracking project schedules. The successful Quality Assurance Manager has strong customer focus and is obsessed with continuous quality improvement; they are experienced and highly committed to creating world class automation for feature testing and regression; they are able to develop and drive a high-level strategy, as well as to take a hands-on approach to implementing that strategy. They are dedicated to building a strong and high performing team.
· Working with business and development teams to understand product vision and requirements
· Understanding how all elements of the system software ecosystem work together and developing
· QA approaches that fit the overall strategy
· Responsible for development of test strategies and creation of appropriate test harnesses
· Overseeing the development and execution of test plans, monitoring and reporting on test execution and quality metrics
· Working with a team of quality engineering professionals to ensure the highest quality product delivery
· The successful candidate is an experienced but hands-on manager who can build an organization and ensure it performs


· Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline or equivalent
· 10+ years of relevant engineering experience
· 5+ years people management experience including managing managers
· Experience building a QA organization that is responsible for end-end validation for a critical system or application
· Understanding of testing strategies including technologies for automated testing


· Deep hands-on technical expertise
· Experience in quality assurance for consumer electronics
· Excellent verbal and written communication skills
· Strong business and technical vision
· Strong background in video technologies is a plus
· Ability to handle multiple competing priorities in a fast-paced environment
· A deep understanding of quality assurance in a team, and a track record of shipping software on time
· A deep understanding of automation testing by leading engineers who can write automation scripts/programs that will aid in automated testing
· Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity /